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January 17, 2024

453 : The Craft of Operations

Business, Management, Podcast

When we think of the craft of coffee we tend to think only in terms of the bean and beverage itself. The whole value chain of coffee has benefited greatly from continued emphasis on transparency and today we have the ability to track dow...

November 1, 2023

440 : What Should Scare You About Coffee

Career, Podcast

Working in coffee, you come across a lot of unexpected career pitfalls. Things that you may not have expected that can lurk just around the corner and lead us off track in our careers and our businesses. That should scare us. At least it...

September 22, 2021

Sustainability Series #1 : The Farm

Podcast, Supply Chain

Welcome to the Sustainability Series from Biocaf and Keys to the Shop! To kick off this series we will be exploring sustainability where all the potential of a coffee and the foundation of our industry is concentrated. The farm. How we d...

May 16, 2021

282 : How to Listen to your Customers

Business, Podcast

Running a coffee house is all about making sure you are able to serve the needs of your customers and to do so consistently. In order to do that you need to be able to not only listen to them but you need to know how to then respond to w...

April 27, 2021

278 : Making great Hiring Decisions

Business, Podcast

A lot of how successful a shop is depends on the people who work in it. In the specialty coffee retail industry we can tend to hire based desperation, convenience, or nepotism. What we end up with then is problems in the work and culture...

March 2, 2021

269 : What to Focus on after you Launch

Business, Podcast

Starting a coffee bar means you have to focus on several hundred different things at once. It can be maddening! All of this to get to the point where you can open the doors and finally let people enjoy what you and your team have created...

February 23, 2021

267 : The Power of Delegation

Management, Podcast

  We have a control problem. Specifically we don’t like to give up our control of the processes and operations of our cafes out of fear for what might happen when others take the wheel. The difference between a successful shop that has c...

January 19, 2021

261 : The Basics of Managing Managers

Management, Podcast

When we set up a manager in the cafe we are not just delegating authority and freeing up some of our time, we are setting up the business for failure or success. All of it boils down to how we manage and lead them in their responsibiliti...

October 13, 2020

244 : Top 10 Ways to Lose Employees

Podcast, Uncategorized

  Now ore than ever coffee shops should be building stable and resilient teams to give them the best chance at success in an unstable market. Unfortunately there are many needless problems and practices that plague cafes and are catalyst...

September 1, 2020

237 : Thoughts on Post -COVID Coffee

COVID-19, Podcast

There are a ton of opportunities to create resiliency and a better normal through how we approach out our mindset, leadership, staff, business, and customers. As the COVID crisis is still upon us, the question remains, “What happens afte...

July 21, 2020

229 : 7 Tips for New Managers

Management, Podcast

Entering into a new role, or even just taking over a new cafe or team, is a daunting challenge. Many burn out and the experience leaves a bitter taste in their mouth and a lot of destruction in their wake. In the midst of the reshuffling...

March 19, 2020

On a Resilient Coffee Community

Business, Podcast

These are hard times. It is difficult to know where to begin in discussing the COVID-19 crisis and its impact on our industry. I have, like many of you, spent countless hours trying to process this and attempting to help in any way possi...

December 10, 2019

190 : 6 Tips for better Scheduling

Management, Podcast

Writing the schedule is one of the hardest things a manager has to take on. It is also one of the primary ways to care for the staff and the success of the cafe. It determines labor cost, quality of service, consistency of standards and ...

March 7, 2019

120 : Social Media 101 w/ Jenn Chen

Business, Podcast

Social media is a vast landscape filled with both great and terrible representations of people brands. At best we enhance a customer’s view of us and create an even bigger fan -At worst we introduce confusion, boredom, or anger into the ...

February 28, 2019

100! Why YOU are the Key

Career, Leadership, Podcast

Wooo Hooo! It's the 100th episode of Keys to the Shop!!! Thank you so much for listening to and supporting this show! I can think of no better way to use this time than to highlight what a critical role you all play in the industry....

January 31, 2019

058 : Holiday Hospitality

Barista Craft, Podcast, Training

Holiday season in the cafe is predictably busy, intense, and stressful. Not just for us but also for the customers! Today we explore 5 things to do to take the stress out of the holiday season in the shop and to create an welcoming and w...

January 7, 2019

023 : U.S. Barista Champion, KYLE RAMAGE! We chat with Kyle about his recent victory, details of his presentation, thoughts on specialty coffee, and lessons he’s learned on the road to winning the title

Barista Craft, Career, Podcast, Training

Fresh off his victory in Seattle, Kyle Ramage of Mahlkonig USA took some time to talk with us about the competition. We get into the details of his routine, his drinks, his presentations message, his dry ice frozen coffee and the challen...

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