Our coffee shops are the sum total of many different small and large things. When business gets going it can be easy for some of the simpler and more nuanced elements of running a coffee bar to fall by the wayside. The impact these have over time can be and is felt by both your staff and your customers.
Today you and I will be covering ten ways you can upgrade how your employees and patrons experience your cafe. These will be practical/physical changes as well as mindset shifts. As you listen, I would challenge you to select one or two of these and really create an initiative to implement them in your shop long term. As you go through the whole list I believe you (and everyone else)will see some remarkable changes.
We cover:
- Bathrooms
- Bar cleaning
- Condiments
- Seating area
- Aromas in the shop
- Service standards
- Prioritizing feedback
- Upgrading and maintaining
- Focusing on your work
Related Episodes:
057 : SOP’s FTW! Success through Standard Operating Procedures
299 : 5 Rules for a Successful Coffee shop
128 : Terry’s Top 10 w/ Terry Ziniewicz : Best practices for how not to kill your espresso machine
253 : Mindsets that Sabotage Success
Fix the Small Stuff! : Management, Morale, Coffee Bar Culture
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