SHIFT BREAK: Adjusting Our View of Labor Cost

Chris DeferioPodcast

Labor cost is probably the number one most worried over metric in the cafe. Of course, like any other metric that signifies the health of the business, your labor cost needs to be something you pay attention to and control. But the way many cafes…

SHIFT BREAK! The Good and Bad of a Training Lab

Chris DeferioPodcast

There is no doubt about it, having a training lab is a wonderful asset to have for elevating the quality of your training…until it isn’t. Truthfully, much like any tool, it depends on how it is used and whether it is part of a bigger picture. Today…

512: The 5 Non-Coffee Books You Need to Read!

Chris DeferioPodcast

Ideas are like green coffee seeds. They are bundles potential cultivated by earnest hands that are then received by others who take them and develop them further. The final rendering of that seed can and does often result in something beautiful. This…