From the perspective of the cafe, the world of the roastery seems to be shrouded in mystery. Indeed, as we have said on the show before, roasting is practically its own business with its own ecosystem of relationships and systems. Todays guest is someone who began in the cafe and then dove in to that world and has since been …
360: Encore Episode! Hosting Consumer Coffee Classes: 7 Tips for Success
In the shop we serve people the product of our own training and understanding. We also sell them ideas of what coffee can be and our customers will frequently be frustrated at the gap of quality between the shop and their kitchen. This is where consumer coffee classes come in. Before the pandemic we were already seeing a rise in …
359 : Founder Friday! w/ Nigel Price of Drip Coffee Makers NYC
It’s Founder Friday once again and I am thrilled to shine a light on someone who has built their business on a heart for people, relationships, and an offering of accessible quality coffees. Today we are talking with the founder of Drip Coffee NYC, Nigel Price! Nigel left a career in finance to pursue opening his own coffee shop. Once …
358 : Changing Coffee Through Proportional Pricing w/ Andy and Nanelle Newbom of Torque Coffee
The system works exactly the way it was designed to work…and it needs to be broken. This is the goal of a new model of coffee trade introduced by Andy and Nanelle Newbom through their company Torque Coffee. Andy and Nanelle Newbom are life long coffee professionals who have been foundational in helping establish the standards for transparency and excellence …
SPECIAL: Coffee Fest Live! Chicago 2022 Part 2 w/ Marissa Childers, Jess Gulino, and Tony Dreyfuss
Welcome to part two of a live series of interviews conducted on the show floor of Coffee Fest Chicago in June of 2022! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. Today we will be talking …
SPECIAL: Coffee Fest Live! Chicago 2022 Part 1 w/ Luke Waite, Kris Christian, and Perfect Cube
Welcome to part on of a live series of interviews conducted on the show floor of Coffee Fest Chicago in June of 2022! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. Today we will be talking …
357 : A Conversation w/ Michael Tan of JWC Roastery in Malaysia
Communicating, educating, and training boils down to how well you can connect with people to walk with them through information and transformation. If you want to be effective in these areas you need a whole lot of genuine passion and a desire to not just teach, but also to learn. Not many people in the industry embody this as much …
356 : 5 Barriers to Progress in Your Coffee Shop
Many shops make sense on paper but in practice there is something missing. There are lot’s of unseen barriers to progress and success in your shop that get in the way of the best plans no matter how you rearrange the staff, equipment, hours, ingredients, etc. Today you and I will be chatting about five barriers to progress that are …
355: Baristas! 6 Essential Qualities to Get Yourself Hired
What are some of the qualities that potential employers most value in a barista and why are they important? Today you and I will chat about the answers and how they make a significant difference in how you are perceived and how you find fulfillment in a job. These are not just qualities that let you stand out in a …
354 : Management Master Class w/ Ryan Fisher of Erewhon Market, L.A.
Operations management is a distinct from cafe management. At a certain point in your coffee business’ growth it become necessary to have someone whose job it is to manage managers and oversee the operations of the retail shops. This is a critical role that is as much about leadership as it is about decisiveness and and systems. Today we will …
