SHIFT BREAK #8 : We all have a bit of laziness in us. Throughout the day there are dozens of opportunities to make decisions that will either pave the way to excellence or to compromise and mediocrity. Who we become as people and an industry is built…
SHIFT BREAK #7 : At the heart of every health organization is a prioritized and regular system of communication that gives a voice and an ear to their staff. The one-on-one meeting is a very powerful tool to bring cohesion, give clarity, and increase…
SHIFT BREAK #6 : Today we are exploring a mentality practiced in cafe leadership that is a microcosm of gentrification. Changing this behavior and mindset can stop coffee shops from being forces that aid in cultural displacement and turn into spaces…
SHIFT BREAK #5 : Conferences, trade shows, and podcasts all bring together people and ideas that help us grow and get answers to questions we have that unlock new levels in our careers. The question is, why wait until a conference comes around or an…
SHIFT BREAK #4 : We are in the hospitality business and we recognize that the guest experience hinges on how they are treated. There is, however, a pervasive mindset and set of behaviors that make the customer an enemy in our minds and colors the way…
SHIFT BREAK #3 : Hiring is one of the most important things you will do for the benefit of the cafe and great questions are key in helping you decide who to bring on and who to not. Today I talk about my favorite interview question and why it…
SHIFT BREAK! #2 : Management is often the first position we get promoted to within the cafe and it comes with a lot of added responsibility and pressure. From my own experience and observations over the years there are 3 things that effective managers…
SHIFT BREAK #1 : Welcome to Shift Break! This is a new feature of Keys to the Shop that gives you quick and focused insights, tips, and tools you can use to thrive in the cafe. My hope is that if you are pressed for time you can take something away…
Click here to SUBSCRIBE! Being a new barista can be both very exciting and very stressful. There is an almost never ending list of policies, recipes, practices, and rules that make up this new work of cafe service you are now immersed in. On today’s show you and I talk about some essential tips that will help you not only navigate …
In coffee service we pour over the details of the coffee’s quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the …
