SHIFT BREAK #4 : We are in the hospitality business and we recognize that the guest experience hinges on how they are treated. There is, however, a pervasive mindset and set of behaviors that make the customer an enemy in our minds and colors the way…
SHIFT BREAK #3 : Hiring is one of the most important things you will do for the benefit of the cafe and great questions are key in helping you decide who to bring on and who to not. Today I talk about my favorite interview question and why it…
SHIFT BREAK! #2 : Management is often the first position we get promoted to within the cafe and it comes with a lot of added responsibility and pressure. From my own experience and observations over the years there are 3 things that effective managers…
SHIFT BREAK #1 : Welcome to Shift Break! This is a new feature of Keys to the Shop that gives you quick and focused insights, tips, and tools you can use to thrive in the cafe. My hope is that if you are pressed for time you can take something away…
Click here to SUBSCRIBE! Being a new barista can be both very exciting and very stressful. There is an almost never ending list of policies, recipes, practices, and rules that make up this new work of cafe service you are now immersed in. On today’s show you and I talk about some essential tips that will help you not only navigate …
In coffee service we pour over the details of the coffee’s quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the …
Heather Perry, Vice President of the SCA, is also a 2 Time U.S. Barista Champion and 2nd Place world Barista Championship finalist. She is Vice President of Klatch Coffee, a 20 year old California based roaster/retailer and has served in association leadership positions for over 12 years. SUBSCRIBE! Helpful Links: Heather’s Email: Heather@klatchroasting.com Ellie Hudson’s Email: ellieh@sca.coffee www.sca.coffee www.Klatchcoffee.com https://sca.coffee/education-1/ www.keystotheshop.com …
WWW.RAINMAKERTHINKING.COM brucet@rainmakerthinking.com RELATED/MENTIONED EPISODES: KTTS 021: How to Leverage Your Performance Review KTTS 003:Pete Licata:The role Of Mentorship in Specialty Coffee Resources: www.keystotheshop.com About Bruce Tulgan Founder & Chairman of RainmakerThinking, Inc. Bruce Tulgan is internationally recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is a …
It’s Founder Friday #5 !!! Today we get to talk with Chelsey Walker-Watson, co-owner of Slate Coffee Roasters / a family owned roaster/ retailer in Seattle, Washington. We discuss her amazing 2nd place U.S. Brewers Cup Competition routine, How she got into the coffee industry, the story of Slate Coffee, how they run things, their expansion, and the values that drive …
Roasters are the heart beat of specialty coffee. They transform the fruit of so many peoples labor into the coffees we know and love. Today we get to hear from none other than the new U.S. roasting Champion himself, Mark Michaelson! Mark is the Head Roaster at Onyx Coffee Lab in NW Arkansas and in this episode he shares about …
