Dysfunction in the cafe’s functionality is something we all deal with and have to manage. Not everything works according to plan or the way it is supposed to. How we deal with this will determine how people see you as a leader and how they see the…
Communication is a two-way street. The way we operate though makes it very difficult for communication to flow back up the chain of authority in the shop. This is a problem for both customers and baristas alike and today we chat about some ways to…
Coffee shop managers need to delegate and assign tasks to the team. This includes checklists, chore charts, and special projects. A critical part of effective delegation is holding people accountable for the work done in the cafe. Today we chat about…
Well 2017 is pretty much in the bag and it has been a year filled with great guests, great topics, insights, information, inspiration, and tools to help us grow. In this episode we go over some of the best lessons learned this year. It is all arranged according to the arc of a coffee career. Starting with lessons for beginning …
There are a ton of factors that influence the flavor of coffee. Some of the most significant factors happen during the roasting process. Todays guest, Rob Hoos is author of the book Modulating the Flavor Profile of Coffee, a book that breaks down and explores those elements inherent in the roasting process. In this episode we talk about the book, …
2017 World Barista Champion, Dale Harris of the of Has Bean Coffee in the UK talks with us about his winning presentation, lessons from both his professional and competition career, his advice to baristas, and what are the most pressing things that we in coffee service should be focusing on and more! Dale brings both an elevated and grounded view …
When it comes to coffee, what do you think of when I say “Brazil”? Chances are good that some of the things that come to mind are, in fact misconceptions. On today’s episode, Kelly Stein, Host of the Brazilian coffee podcast, Coffea, helps us explore the true bounty and quality that Brazil has to offer, dispel myths that plague the country, …
Without the coffee plant we have no coffee industry. The sustainability of coffee plants, farms, and farmers is the cornerstone of what we do and determines everything in regards to what is possible in coffee quality. This week we get to learn from Hanna Neuschwander, Director of Communications at World Coffee Research about the history and current state of both …
Joshua brings really amazing passion, energy, and insights as we talk about his beginnings in coffee, founding his cafe and consulting business, running a great business, hiring well, and finding your true purpose. About Joshua Boyt The specialty coffee industry has been captivating Joshua since 2001. Growing up in a small town at the base of Mt. Rainier in …
Holiday season in the cafe is predictably busy, intense, and stressful. Not just for us but also for the customers! Today we explore 5 things to do to take the stress out of the holiday season in the shop and to create an welcoming and warm environment amidst the frantic pace all around us. With some forethought, planning, and a …
