028 : Why it’s Ok to be the Boss w/ Bruce Tulgan : A guide to defining and fighting the under management epidemic in your cafe so you can be the manager your staff need

Chris DeferioBusiness, Leadership, Management, Podcast, Training

WWW.RAINMAKERTHINKING.COM brucet@rainmakerthinking.com RELATED/MENTIONED EPISODES: KTTS 021:  How to Leverage Your Performance Review KTTS 003:Pete Licata:The role Of Mentorship in Specialty Coffee Resources: www.keystotheshop.com About Bruce Tulgan Founder & Chairman of RainmakerThinking, Inc. Bruce Tulgan is internationally recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is a …

027 : Founder Friday w/ Chelsey Walker-Watson of Slate Coffee Roasters

Chris DeferioFounder Friday, Leadership, Management, Podcast

It’s Founder Friday #5 !!! Today we get to talk with Chelsey Walker-Watson, co-owner of Slate Coffee Roasters / a family owned roaster/ retailer in Seattle, Washington. We discuss her amazing 2nd place U.S. Brewers Cup Competition routine, How she got into the coffee industry, the story of Slate Coffee, how they run things, their expansion, and the values that drive …

025 : Mastering the Art of Training w/ Dave Stachowiak : Coaching, Leadership, education , and how to communicate your coffee and barista knowledge so it sticks

Chris DeferioBarista Craft, Career, Leadership, Podcast, Training, Uncategorized Leave a Comment

Dave Stachowiak (STA-HOW-VEE-AK) is the host and founder of Coaching for Leaders, a top 10 careers podcast on iTunes downloaded over 200K+ times monthly. Coaching for Leaders was recently selected by Inc. Magazine as one of the 12 Podcasts That Will Make You a Better Leader. Dave was also listed as one of the 25 professional networking experts to watch …

024 : Chermelle D. Edwards, The Coffeetographer : Documenting Art and Culture Through the Lens of Specialty Coffee : Barista Culture, Consumer Experience, Movements in coffee culture

Chris DeferioCareer, Podcast

Cheremelle D. Edwards, Founder of “The Coffeetographer” joins us today to talk about all she has learned and observed through her work documenting arts and culture through the lens of specialty coffee. We talk about the critical role of the small independent cafes, her favorite experiences, what she sees as the future of specialty coffee culture, and what we should focus on …

023 : U.S. Barista Champion, KYLE RAMAGE! We chat with Kyle about his recent victory, details of his presentation, thoughts on specialty coffee, and lessons he’s learned on the road to winning the title

Chris DeferioBarista Craft, Career, Podcast, Training

Fresh off his victory in Seattle, Kyle Ramage of Mahlkonig USA took some time to talk with us about the competition. We get into the details of his routine, his drinks, his presentations message, his dry ice frozen coffee and the challenges/lessons he experienced on the road to winning the U.S. Championship title.   LINKS: www.keystotheshop.com www.mahlkonig.com www.worldcoffeeevents.org www.cafeshow.com   …

022 : Founder Friday w/ Colin Harmon of 3fe Coffee, Dublin Ireland & Author of the new book, “What I know About Running Coffee Shops”

Chris DeferioBusiness, Founder Friday, Leadership, Podcast

Colin is a 4 time Irish Barista Champion, 4th place World Barista Championship finalist, and Owner/Founder of 3fe Coffee, one of the world’s most innovative and progressive specialty coffee shops located in Dublin, Ireland. Colin is also the author of the new book, “What I Know About Running Coffee shops”, a book detailing critical information and insights from colin experiences …

021: How to Leverage you Performance Review : 7 Tips for how Baristas can the Most out of the Review Process 

Chris DeferioBarista Craft, Career, Management, Podcast

021: How to Leverage you Performance Review : 7 Tips for how Baristas can the most out of the Review Process  Reviews can be a great experience. They can also be frustrating and challenging. They key is in how you go into the review and how you respond to the feedback given. Today we will cover 7 tips that will …

020 Joe Marrocco : Transparency, Origin Knowledge,and Your Shop : How to approach and apply coffee origin information to enhance, not detract, from the cafe experience

Chris DeferioPodcast, Supply Chain

There is a lot of farm information available to us today in coffee. The question is how do we use that information & what is the line between overloading the customer and enhancing their experience? What purpose does all this knowledge serve? Today Joe Marrocco of Coffee Imports helps us not only answer these questions but also talks about the …

019 : 10 Reasons to Love the Customer w/ Chris Deferio

Chris DeferioHospitality, Leadership, Management, Podcast, Training

KTTS 019 : 10 Reasons to Love the Customer w/ Chris Deferio CLICK HERE TO SUBSCRIBE! What do you think of when you think of “The Customer”? All too often it brings to mind annoyance, challenges, irritation, and even anger. I recently read an old article that was being newly shared around social media that was the catalyst for this episode. Tons of lists …