Working the cash register is not often seen as legit barista work. We’d rather be on the machine because we are closer to the actual product. Fact is, the register is perhaps more important than the machine as it sets up the entire experience for the guest. Either they will get a great first impression or they will have a …
We really do tend to put too much emphasis on what is wrong with us and others. We focus on our weaknesses and simply overlook our strengths. This missing a huge piece of what makes a successful and fulfilling career. Do you want to be able to identify your strengths and use them at work? Would you like to be …
Social media is a vast landscape filled with both great and terrible representations of people brands. At best we enhance a customer’s view of us and create an even bigger fan -At worst we introduce confusion, boredom, or anger into the relationship and drive people away. In order to give customers a truly excellent representation of your business on-line you need …
Training baristas effectively is a hugely important task. When done well, it sets them up for long term success in the cafe and in their career. When done poorly, it leaves them without essential tools for understanding the nature of coffee and the work of a barista which leads to frustration and stagnation. If you want learn to excel as …
It’s Founder Friday! Today we get to sit down and learn from the founders of Phil and Sebastian Coffee Roasters, Phil Robertson and Sebastian Sztabzyb! In the course of 11 years, Phil and Sebastian have gone from a small farmers market stall, to an award winning and internationally respected roaster retailer with 5 thriving cafes, a robust wholesale program, and …
Coffee and cocktails. Baristas and Bartenders. These are basically two sides of the same bar. Today we are going to get to know the craft cocktail and bartending side a little better with the help of coffee and spirits professional, Amanda Whitt! We will be talking about Amanda’s journey to becoming a pro in both disciplines, the way bartenders think …
Coffee shops have become a symbol of gentrification, a process that is made up of a mix of opportunism, policy, and politics resulting in the displacement of communities. As people who tout the love of community and people as being core in our values this issue should worry us. Understanding gentrification is key to being able to take steps in …
Mobile coffee service is an incredibly important element to a successful coffee operation. Be it farmers markets, luncheons, weddings, or concerts- breaking out of your four walls is the perfect way to get the word out about your brand to your community. It is, however, not without its challenges and does require you to take account of some key differences …
Sprudge is here!!! Founders, Jordan Michaelman and Zachary Carlsen join me on the show talk about their new book, “The New Rules of Coffee”. In this conversation we unpack their creative process deciding what to include in the book, their goal for the content and tone taken in writing these “rules”, and what this book means for both consumers and …
It is often the case that we create systems in the cafe and then lose connection with the real impact those systems have in the lives of the staff and customers. Today we talk about the need for empathy in developing systems that serve the shop as…
