CLICK HERE TO SUBSCRIBE! The future of your shop depends one more than just the coffee you serve, it depends on the people you hire and how you engage and lead them. This determines how they care for each other, your customer, and your business. In this episode I present a talk I normally share at Coffee Fest where I give you tips on …
017 : Founder Friday w/ Jonathan Rubinstein of Joe Coffee: Entrepreneurship | Coffee Business | Hiring | Barista Culture | Growth
Jonathan Rubinstein Bio CLICK HERE TO SUBSCRIBE! Jonathan Rubinstein, President & Founder of Joe Coffee in NYC and Philadelphia joins us on the show today to talk about coffee business, Hospitality, the keys to their success in growing from 1 store in 2003 to 16 locations today, the recent investment from Danny Meyers’, Union Square Hospitality Group, and the challenges and …
016: Raising the Bar on your Customer Experience w/ Michael Butterworth
Episode 16: Raising the Bar on your Customer Experience w/ Michael Butterworth CLICK HERE TO SUBSCRIBE! The customer experience can make or break your cafe. There are so many seemingly small things that can derail the customers enjoyment of your shop. How can we raise the bar and focus our energy on the places that really count? What are some of …
013 : Leadership & Management Master Class w/ Eva Attia : Leadership | management | hiring | career
Ep: 013 / EVA ATTIA: Leadership & Management Master Class CLICK HERE TO SUBSCRIBE! So you want to be a better leader or manager? Have we got a show for you! On this episode Eva Attia, the Director of Retail Operations for Portland Roasting Coffee, is our guest. Eva is just an amazing professional and today she shares her insights & advice gained from 20 years of coffee …
012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Management & Back
KTTS 012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Management & Back CLICK HERE TO SUBSCRIBE! Going from barista work to take on a management role can be a tough transition. It can also be a very rewarding one both personally and professionally. On this episode we talk with Lauren Airola about her experiences as a barista and a …
009 : How to Approach Data and Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shops, baristas, and businesses
Data, Metrics, Measurements…they play a critical role in the success of your shop. But how we approach the information available to us will determine how well we use it. Today Simon Ouderkirk a former coffee professionalwho now works with Automattic (the company behind WordPress.com, WooCommerce, and JetPack) talks to us about how we can best approach data and make it work for …
007 : The 4 Keys to an Effective Checklist
KTTS 007 : The 4 Keys to an Effective Checklist CLICK HERE TO SUBSCRIBE! If you work in coffee you use a checklist. Some lists are effective and others…not so much. In this episode we explore the 4 keys to making an effective checklist and talk about what role it plays in the cafe and in a baristas professional development. SUBSCRIBE!
004: Leadership in the Cafe : 10 Steps to Being a People First Leader
Ep:004 : Leadership in the Cafe: 10 Steps to Being a People First Leader CLICK HERE TO SUBSCRIBE! In this episode you and I get to discuss some practical leadership practices for the shop to help you keep people first. There are 10 things that, if implemented, will help anyone who is currently a leader or is aspiring to hold a …
003: The Role of Mentorship in Specialty Coffee w/ Pete Licata
CLICK HERE TO SUBSCRIBE! We get to talk about mentorship with 2013 World Barista Champion, Pete Licata. In this conversation we discuss what mentorship is, what are the benefits of its one-on-one nature -vs- other learning methods, and how do we find mentors to help us in out coffee careers. We also discuss how we can invest into others and act as …
001: Intro & What to Expect
Greetings! In this episode I get to formally introduce myself and what you can expect here at Keys to the Shop. Plus I discuss the philosophies and values that drive the show. WELCOME!!!
