200! : From Tragedy to Triumph! Navigating Change w/ Talor Browne of Talormade, Oslo, Norway

Chris DeferioBusiness, Podcast

Navigating unforeseen change brings about a ton of challenges that, in the moment, seem insurmountable. Today we will be exploring this subject by hearing an incredible story going from tragedy to triumph with the ever-awesome, Talor Browne! TalorBrowne is a 20 year specialty coffee veteran and pastry chef that ended up in Oslo via Paris and Melbourne. Former head roaster of …

199 : Founder Friday w/ Mario Jimenez of Banana Dang Coffee, Oceanside, CA

Chris DeferioFounder Friday, Podcast

    It’s Founder Friday! Today we get to talk with Mario Jimenez one of the owners of Banana Dang Coffee in Oceanside, California! Mario and his wife, Thanh-Thanh Dang started Banana Dang back in 2007 in Rincon, Puerto Rico before eventually relocating to Oceanside, California. Back on the island, they served Puerto Rican coffee and homegrown bananas in all …

3 Keys for Work-life Balance

Chris DeferioPodcast

It is easy for us to be consumed with work. Especially if you are passionate about it and desire to achieve great things, to move the needle in the company, and to help those you lead. Trouble is hough, we tend to blur the lines between work and home…

Asking for Help

Chris DeferioPodcast

On bar, things get stressful. We are not just managing the physical space but we are also managing and navigating our emotions. It’s all too easy to let our pride keep us from asking for help when we most desperate need it. In this shift break I talk…

Example > Words

Chris DeferioPodcast

How do you inspire people? This was a question I was asked recently while conducting a day-long workshop for a group of cafe managers. The answer is easy to give, but hard to live. You can think of this also as policy -vs- relationship. Today we are…

196 : Understanding Customer Preferences w/ Peter Giuliano

Chris DeferioPodcast, Uncategorized

    Learning about consumer trends and preferences keeps us sharp and relevant. How well our shops do will have a huge impact on everyone in the value stream of coffee and in order to do our best work we need to be paying attention to what the research says as well as doing our own research locally. Thankfully the …

Empowering Staff to make the right Call

Chris DeferioPodcast

It’s easy to create an environment in the coffee shop where staff feel they are bound by tight rules and restrictions. In this environment we don’t get to see much creative hospitality in the form of solving problems for customers. Today we are…

195 : Organizing the Community w/ Espresso State of Mind founders Javier Alvarez and Joseph W. Gonzalez

Chris DeferioBarista Craft, Podcast

  Getting your local coffee community to come together can be a powerful way to build networks, friendships, and careers. This is what today’s guests have made their mission. Javier Alvarez and Joseph W. Gonzalez are long time professional baristas who founded Espresso State of Mindin 2017 to give their fellow baristas a platform to showcase talents, meet one another, …