We assume that if nobody is complaining and life seems to be going along smoothly that all is well. We enact the popular mantra of “Well, no news is good news!” In reality though, “no news” is bad news. Why do we think this way? Today we will be…
More than communication, we need connection! As we move forward through the current retail landscape the currency of connection with our guests and also our staff becomes more valuable. A focus on connection and conversational communication is what will separate the sustainable businesses from the unsustainable. Today we will be diving into the need for reaching the hearts and …
Nobody likes to feel bad. In fact in management we are somewhat obsessed with avoiding negative emotions, confrontation, and challenging our staff out of a sense of self preservation or keeping the peace. We believe that if things feel good in the…
Are you a “go-to” person? How do you show up at work in a way that gains trust and makes you an essential and indispensable member of the team? These are important questions to answer right now as many teams are being re-built and companies need to rely on their staff to come through more than ever. Today we welcome …
As we struggle through COVID and seek also to care for our staff, show hospitality, and address the needs of our community around racial justice, we need to lean on the example of people who have excelled in those areas that we seek to improve. Dorian Bolden was a guest on Founder Friday back in August of 2018 and was …
We all can have a difficult time with serving the public. These days we may be putting on a literal mask, but if we are honest, we have been wearing a metaphorical mask for a while now. Much of how we show up on at work has to do with how we show up…
What is essential? Many of us have been forced into a place of asking this question for the sake of survival and are now looking to create a new way forward for ourselves, our businesses, and our families. If we want our work and life to be imbued with purpose, joy, clarity, and thriving then we need to embrace this …
Making hasty decisions about who you put into what position has always been the Achilles heal of the cafe. As we work to put our shops back together we are going to be under even more pressure to fill positions throughout the organization and the…
Oh boy is this a critical episode! Which one of us does not want to have more financial security? Especially these days? It is not an understatement to say that the future of your cafe hinges on how well you manage your money now and how well you understand money’s role in your business. So many of us are rebuilding …
You won’t get it right…at least not right away. This is the nature of our pursuit in coffee and the relationships we have within it. These days we are surrounded by opportunities to engage in ways that can lead to greater depth o of relationship and…
