212: Refining your Leadership and Systems in a Crisis

Chris DeferioLeadership, Podcast

The time to lean into optimizing your operations and how you show up as a leader is now. As we get used to the “new normal” everyday, we need to take time to look at some critical elements of the work we do in the middle of the crisis and how it what we can do to create excellence in …

Grace and High Standards

Chris DeferioPodcast

In the middle of all of the upheaval we are fighting for some sense of normalcy and even more so, a sense of grounding. As we iterate and pivot business models and things change all around us, some of the normal conversations around to detail in…

Development in a Crisis

Chris DeferioPodcast

We are shaped by hardship more than times of ease. How we are shaped and who we become after it is largely up to us and will help define our business for the foreseeable future. Today we are talking about the opportunity presented in the midst of…

COVID-19 Focus : Karl Purdy of Coffee Angel, Dublin, Ireland : Not going quietly, not giving up, and serving well

Chris DeferioBusiness, Podcast

  Karl Purdy is a coffee legend. Credited with kickstarting the specialty coffee movement in Ireland in 1996 he has since founded and run the amazing Coffee Angel in Dublin. From a humble mobile stand that offered great coffee and a smile, to now 5 cafes and roasting operation, Coffee Angel is an Irish coffee institution. Since the COVID-19 crisis …

209 : Founder Friday! w/ Linda Thach of Little Skips, Brooklyn, NY

Chris DeferioFounder Friday, Podcast

  Today on Founder Friday we are talking with Linda Thach, the founder of Little Skips in Brooklyn, NYC! Having come to the states as a Cambodian refugee with nothing, the comfort of food and family played a foundational role in setting the values that drive Linda today. Little Skips is a communal, artistic, accessible, and fun coffee experience that …

Leading and Understanding Staff Bitterness

Chris DeferioPodcast

Hurt feelings and processing grief are all too familiar to us right now. As an owner you have had to make some tough decisions for the sake of helping the business survive this time while also trying to do good by your staff and customers. No matter…