“I wish they would just get it!” Does this sound familiar? Whether you have said this out loud or just ruminate on this and similar ideas, the frustration is very real. In today’s episode we will explore this thought that pits a quick learner against…
Now ore than ever coffee shops should be building stable and resilient teams to give them the best chance at success in an unstable market. Unfortunately there are many needless problems and practices that plague cafes and are catalysts for unnecessary turnover. Today we are going to cover what I believe are the top 10 reasons why we lose …
The truth can hurt. In our minds, when we thing about “keeping it real” we are usually about to engage in some form of uncomfortable, confrontational interaction. In today’s episode we will be exploring this idea and how an alternative way of…
I am excited to re-share this oldie with you. Mainly because it has a ton of very useful insights that I think we all need to ponder these days. Life (aka 2020) won’t let up and the 7 things I talked about back in November 2017 could not be more relevant. In many ways, we spend a lot of our …
One of the main ways that coffee shops fail has a lot to do with the level of self awareness leaders. So many issues we experience can be traced back to this skill. It is a skill we need to practice in order to set up everyone in the business…
OK! Today we get to talk with coffee legend James Hoffmann! On top of being the 2007 World Barista Champion and Co-owner of Square Mile Coffee Roasters, a renowned roastery in London, James is also the author of the World Atlas of Coffee, and runs one of the world’s most popular and fun coffee YouTube channels where he …
Today on Founder Friday we get to explore the Coffee Maverick himself, David Morris! David J. Morris is Founder and Co-CEO of Dillanos Coffee Roasters, based in Sumner, Washington. Dillanos sells wholesale coffee and other supplies to specialty coffee retailers across the U.S. and several countries. He is a serial entrepreneur, leadership expert, and commercial real estate investor. David, …
Performance reviews have become a place where we tend to unload on the barista all the issues we have been seeing over the past months. They tend to be frustrating because they include some surprising bits o feedback that are news to the barista and…
Designing a coffee bar requires a lot of forethought and attention to detail. Unfortunately, it is often he case that bars are designed for looks and not functionality. This creates a huge amount of problems down the road with the way you baristas work, the speed of your drink prep, the way customers feel when ordering, and much more. …
Here we go! Stories from the Ground is a series of interviews that are designed to give you insights and guidance on how to thrive in the midst of the COVID crisis by hearing from amazing cafe owners and learning from their stories and experiences dealing with the shutdowns, caring for their staff, serving their customers, and keeping …
