On today’s episode we get to have a conversation with Abner Roldan who, along with his wife Karla Quiñones founded one of Puerto Ricos best coffee shops, Cafe Comunion. Abner is also Puerto Rico’s latte art champion 2014 & ’15, a member of the Barista Magazine Editorial Board AND the recent Sprudgie Award winner of Best Coffee Podcast! (La …
Well now! Today we are going to get an inside look into one of the biggest and most successful coffee brands in the nation! We are talking with the Co-Founder of Biggby Coffee, Mike McFall! Biggby Coffee was founded in 1995 in Lansing, Michigan a fast-growing $100-million-dollar coffee franchise with 250+ locations across the Midwest and quickly expanding into …
All of us want to wake up, look around, and be happy with where we are and what we’re doing. How we accomplish that is often thought to be in the “big breaks” and in exclusive opportunities. But in most cases, who we become and what we are able to do…
How does your shop address and interact with the homeless community? If you are like most people, the answer is not very defined and born more from fear and misunderstanding than empathy and informed policy. As we provide spaces to serve the community, it is important that we focus in on how we interact with every person within it, including …
In the relationship between wholesale coffee roaster and client, there are things that do not get talked about as much as they should. Largely this is based the desire to maintain the relationship and any harder or awkward conversations present…
When we set up a manager in the cafe we are not just delegating authority and freeing up some of our time, we are setting up the business for failure or success. All of it boils down to how we manage and lead them in their responsibilities and roles. Today we are going to explore the basics of managing your …
We love to talk about coffee! So much so, we often fail to give people the information they need to be successful on the bar. If you have ever gone off on a tangent about extraction science and esoteric processing methods with a new hire (I think we…
Sometimes everything will seem to suggest that leaving our job or career in pursuit of something better is the best option. But is is always the best option? What if the job we have now is actually the perfect one for us? What might we be missing out on if we leave and how do we get clarity to make …
Your customers are not just in the shop. They are not even just in your city. They are anywhere your digital footprint treads and how you manage that experience will determine the quality of the experience people have with your brand. Today we…
We have created a monster. Over the years our quest to please the customer has turned toxic as it ignores the well being of our staff and enables entitled, rude, and even abusive behavior. All this in the name of the miss guided notion that “The customer is always right”. In today’s episode we will be exploring this toxic customer …
