332: Founder Friday! w/ Iman Kusumaputra & Putri Yulandari of Kopikalyan, Jakarta, Indonesia

Chris DeferioBusiness, Founder Friday, Podcast

  On this Founder Friday we go to Jakarta, Indonesia to explore the story of Kopikalyan! This ground breaking roaster retailer sources,  roasts, and serves exclusively Indonesian Coffees. Innovation, Hospitality, and relationships are what drive this fantastic company and in today’s episode we get to talk to Iman and Putri, two of the co-founders about how they took this business from idea, to reality Iman & …

How to Talk to Each Other

Chris DeferioPodcast

Do you have an agreed upon way that you and your staff talk to each other? Poor communication is one of the most cited issues in exit interviews yet we rarely end up doing much to address it specifically. Since we have been focusing on values in…

331 : The 7 Deadly Sins of my Career

Chris DeferioBarista Craft, Career, Leadership, Podcast

We all make mistakes. It’s part of the learning and growth process for everyone. As you go in your career you will find that there are certain types of mistakes that are worse than others in that they have a greater negative impact on you and those around you. I have been doing this coffee thing long enough to have …

RoR #12 : Inside Coffee Packaging w/ Ever Meister

Chris DeferioPodcast, Roasting

Your coffee packaging holds more than just coffee. It holds an incredible amount of potential for communication of values, impact on the supply chain, and how coffee itself is percieved and succeeds in the global market. Packaging might not seem like the most compeling topic but the package itself may be on of the main tools that compels consumers and …

Proactivity in the Owner – Manager Relationship

Chris DeferioPodcast

We often talk about charitable assumption and being proactive to address the needs of our guests. But how often are we considering the way we approach the relationship between owners and managers? There are a lot of expectations going both ways but…

330 : Establishing Systems in Your Coffee Shop

Chris DeferioBusiness, Podcast

Good intentions are nice and all, but how do you make sure that you can actually deliver on your ideals for quality, service, and beyond? The answer is systems. Unfortunately many shops are organizationally flying by the seat of their pants and delivering an inconsistent and frustrating experience. A well developed set of processes, lists, and procedures will give consistency …

Customer Caricatures and Inside Jokes

Chris DeferioPodcast

When the customer first walks in the what do you think about them? Well chances are your immediate thoughts will be based on your assumptions formed in conversation with fellow baristas and the inside jokes we have at their expense. Yes, customers can…

Two Reasons to Not Install a Manager…Yet

Chris DeferioPodcast

One of the questions I get asked a lot by consulting clients is when they should instal or think about hiring a manager. I see lots of coffee shops get into the mindset that they “should” have a manager but I don’t often see people give…