017 : Founder Friday w/ Jonathan Rubinstein of Joe Coffee: Entrepreneurship | Coffee Business | Hiring | Barista Culture | Growth

Chris DeferioFounder Friday, Leadership, Management, Podcast

Jonathan Rubinstein Bio CLICK HERE TO SUBSCRIBE! Jonathan Rubinstein, President & Founder of Joe Coffee in NYC and Philadelphia joins us on the show today to talk about coffee business, Hospitality, the keys to their success in growing from 1 store in 2003 to 16 locations today, the recent investment from Danny Meyers’, Union Square Hospitality Group, and the challenges and …

016: Raising the Bar on your Customer Experience w/ Michael Butterworth 

Chris DeferioHospitality, Management, Podcast, Training

Episode 16: Raising the Bar on your Customer Experience w/ Michael Butterworth  CLICK HERE TO SUBSCRIBE! The customer experience can make or break your cafe. There are so many seemingly small things that can derail the customers enjoyment of your shop. How can we raise the bar and focus our energy on the places that really count? What are some of …

015 : What to do if You don’t Advance w/ Anne Nylander : How to take the next step in your barista/coffee career

Chris DeferioBarista Craft, Career, Podcast

  CLICK HERE TO SUBSCRIBE! Sometimes, in spite of doing all the right things and taking all the right steps, advancement just does not happen. Today we talk with Anne Nylander about how to navigate the tricky terrain of leaving your job in pursuit of the next step in your career. We talk about how to bring up the topic with …

014 : A Barista’s Guide to Advancing: How to take full advantage of where you are and set yourself up for success in coffee

Chris DeferioBarista Craft, Career, Podcast

KTTS 014 : A Barista’s Guide to Advancing: How to take full advantage of where you are and set yourself up for success in coffee CLICK HERE TO SUBSCRIBE! We all want to make progress and be fulfilled in our work. For many of us though frustration in our jobs causes us to not take full advantage of our current role …

012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Management & Back

Chris DeferioBarista Craft, Career, Management, Podcast

KTTS 012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Management & Back CLICK HERE TO SUBSCRIBE! Going from barista work to take on a management role can be a tough transition. It can also be a very rewarding one both personally and professionally. On this episode we talk with Lauren Airola about her experiences as a barista and a …

011 : Founder Friday w/ Maxwell Mooney, Narrative Coffee : hospitality / building relationships / coffee quality

Chris DeferioBusiness, Founder Friday, Leadership, Podcast, Uncategorized

It’s the second edition of Founder Friday and today we get to hear the story and learn from the experiences of Maxwell Mooney who owns Narrative Coffee in Everette, WA. We discuss how he got started in coffee, his driving vision for Narrative, how competitions and the coffee community helped shape that vision, and much more! I hope you enjoy …

010: How Are Competitions Relevant? w/ Jess Steffy: Barista competitions / Coffee Shops / Employee engagement / Professional growth 

Chris DeferioBarista Craft, Career, Podcast

 010: How Are Competitions Relevant? w/ Jess Steffy: Barista competitions / Coffee Shops / Employee engagement / Professional growth  Are barista competitions relevant what I do on the bar every day? How does my business benefit from sending staff to compete? These questions are asked by almost everyone at one time or another when they consider a coffee competitions. Today …

009 : How to Approach Data and Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shops, baristas, and businesses

Chris DeferioBusiness, Management, Podcast

Data, Metrics, Measurements…they play a critical role in the success of your shop. But how we approach the information available to us will determine how well we use it. Today Simon Ouderkirk a former coffee professionalwho now works with Automattic (the company behind WordPress.com, WooCommerce, and JetPack) talks to us about how we can best approach data and make it work for …

008 : Finding Joy in Coffee w/ Nathanael May

Chris DeferioCareer, Hospitality, Podcast

KTTS 008 : Finding Joy in Coffee w/ Nathanael May CLICK HERE TO SUBSCRIBE! Joyfulness in our work is something we all would like more of. Nathanael May joins us to discuss how we can cultivate joy in our work in coffee. Being a barista and remaining joyful throughout the day can be challenging especially when things just seem to be …

007 : The 4 Keys to an Effective Checklist 

Chris DeferioBusiness, Management, Podcast

KTTS 007 : The 4 Keys to an Effective Checklist  CLICK HERE TO SUBSCRIBE! If you work in coffee you use  a checklist. Some lists are effective and others…not so much. In this episode we explore the 4 keys to making an effective checklist and talk about what role it plays in the cafe and in a baristas professional development. SUBSCRIBE!