We all will be leaders in our careers. In the cafe there are positions that hold various levels of power and influence. We can either use this power for the good of those we lead or we can use it destructively. Too often we see the abuse of position in a shop and even more often we see a general …
Leading and developing your staff depends on how well you understand what gives rise to their behavior in the cafe. Today we talk with Behavior Analyst, Beth Garrison and will discuss the basics of behavior analysis, the 5 behaviors of a healthy team, the role environment plays in encouraging or discouraging behavior, and more! Links: www.shapingdevelopment.com www.operantcoffee.com www.abainternational.org Beth Garrison …
This year we got to learn from some of the best owner/operators around in the Founder Friday series. In this episode we go through from the beginning and listen in to some key points made by each of our superstar guests. Looking back at the kind of lessons and insights we heard, I am just amazed and grateful to be …
Dysfunction in the cafe’s functionality is something we all deal with and have to manage. Not everything works according to plan or the way it is supposed to. How we deal with this will determine how people see you as a leader and how they see the…
Communication is a two-way street. The way we operate though makes it very difficult for communication to flow back up the chain of authority in the shop. This is a problem for both customers and baristas alike and today we chat about some ways to…
Coffee shop managers need to delegate and assign tasks to the team. This includes checklists, chore charts, and special projects. A critical part of effective delegation is holding people accountable for the work done in the cafe. Today we chat about…
Well 2017 is pretty much in the bag and it has been a year filled with great guests, great topics, insights, information, inspiration, and tools to help us grow. In this episode we go over some of the best lessons learned this year. It is all arranged according to the arc of a coffee career. Starting with lessons for beginning …
There are a ton of factors that influence the flavor of coffee. Some of the most significant factors happen during the roasting process. Todays guest, Rob Hoos is author of the book Modulating the Flavor Profile of Coffee, a book that breaks down and explores those elements inherent in the roasting process. In this episode we talk about the book, …
2017 World Barista Champion, Dale Harris of the of Has Bean Coffee in the UK talks with us about his winning presentation, lessons from both his professional and competition career, his advice to baristas, and what are the most pressing things that we in coffee service should be focusing on and more! Dale brings both an elevated and grounded view …
When it comes to coffee, what do you think of when I say “Brazil”? Chances are good that some of the things that come to mind are, in fact misconceptions. On today’s episode, Kelly Stein, Host of the Brazilian coffee podcast, Coffea, helps us explore the true bounty and quality that Brazil has to offer, dispel myths that plague the country, …
