SHIFT BREAK! New Managers: Learning Before Changing

Chris DeferioPodcast

When a new manager is placed in a cafe, they often will try to change a lot of things in a bid to justify their role and/or create what they believe is the positive change they have long wanted to see as a barista. While both are understandable,…

553: Career Success, Hospitality, and Cafe Culture w/ Akaash Saini

Chris DeferioPodcast

How we grow in the coffee industry will determine how we lead and how we influence those around us. Our guest today has developed a career that has allowed him to not only grow himself into one with a broad and practical perspective on the industry, but to also help others grow their cafes and themselves. I am thrilled to …

SHIFT BREAK! Should You Remodel or Renew Your Cafe?

Chris DeferioPodcast

If we change anything in the cafe, it will more likely be something related to the optics, branding, or remodeling the physical cafe in order to get that feeling like we have become different and this will usher in more motivation, excitement, better…

SHIFT BREAK! Better Than Bad is Not Good

Chris DeferioPodcast

Your decisions in the business related to hiring, quality, operations etc need to be based on what is actually good for the business and the people you work with and for now. Trouble is that we often are stuck at a low level of expectation and accept…