039 : Lessons from the Restaurant Industry w/ Eric Cattiatore : The 6 traits of the most successful restaurant professionals

Chris DeferioBarista Craft, Career, Leadership, Management, Podcast

Eric Cacciatore is the host of the #1 Podcast for the restaurant industry, Restaurant Unstoppable! A podcast that brings together some of the best and most successful hospitality professionals and seeks to draw out wisdom, advice, and insights to help us also be successful in our hospitality careers. In this weeks show Eric is sharing with us the top 6 …

038 : Founder Friday / Narrative Coffee Part 2 w/ Maxwell Mooney : His experience after opening his first brick and mortar

Chris DeferioCareer, Founder Friday, Leadership, Podcast

He’s Back!!! Maxwell last joined us on the show back in February 23rd on episode #11 before the opening of his first brick-and-mortar space for his company, Narrative Coffee. It’s been 4 1/2 months and Narrative has had their soft opening, grand opening, and Maxwell has learned a lot through the process. Now he is back on the show to …

037 : Chocolate & Coffee w/ Brian Beyke : Understanding Craft Chocolate

Chris DeferioBarista Craft, Podcast, Supply Chain, Training

Chocolate and coffee seem to be made for each other! Whether you are having a simple well made mocha or pairing a bar with a single origin espresso, chocolate can compliment, enhance, and make more accessible the specialty coffee we serve. Yet, as much as we know about coffee, we tend to fall short when it comes to this very important …

036 : A conversation with WBC ’14 champion, Hidenori Izaki

Chris DeferioBusiness, Career, Podcast, Training

This week we get to chat with 2 time Japanese Barista Champion and 2014 World Barista Champion, Hide Izaki! We talk about his path to the WBC, the distinctive traits of the Japanese coffee culture, what has he learned and experienced in his travels , the importance of failure, what is his #1 piece of advice to baristas, and how we can build our …

035 : The Consumer Revolution w/ Kevin Sinnott

Chris DeferioHospitality, Podcast, Supply Chain, Training

Kevin Sinnott is the author of the books The Art and Craft of Coffee and Great Coffee, blogger at CoffeeCompanion.com, producer of Web TV series Mission Coffee Can and creator/host of CoffeeCon, the Consumer Coffee Festival. He’s appeared in Oprah Winfrey, ABC-TV’s 20/20 and many other television shows talking about coffee. He’s frequently quoted as an independent coffee expert. Sinnott …

034 : Pour Over & Batch Brew w/ Ryan Soeder

Chris DeferioBarista Craft, Coffee Tech, Podcast, Training

Pour over coffee is often seen as a sign that you take coffee seriously. It implies a level of quality not usually reserved for plain ol’ batch brew. Batch brew is seen as a bit more pedestrian. Customers may even assume that, compared to pour over, batch brew is inferior in quality. The truth? It all depends. Today we take …

033 : Founder Friday w/ Katie Startzman / Owner of Native Bagel Co. Berea, KY

Chris DeferioFounder Friday, Leadership, Management, Podcast

KATIE STARTZMAN Click to SUBSCRIBE! Katie Startzman was raised in the northeast but has called Berea, Kentucky home for more than 20 years. Before founding Native Bagel Company, she worked in the nonprofit world, organized a large community garden, and wrote “The Knitted Slipper Book.” She decided to explore the food business because nothing makes her happier than handing people something …

032 : Making Order out of Chaos : Dealing with Groups Ordering in the Cafe

Chris DeferioBarista Craft, Hospitality, Management, Podcast, Training

Fear, frustration, stress…we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can often accompany it. In spite of all this though the group does not represent a hurdle to jump over …

031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career

Chris DeferioBarista Craft, Career, Podcast

Click here to SUBSCRIBE!  Being a new barista can be both very exciting and very stressful. There is an almost never ending list of policies, recipes, practices, and rules that make up this new work of cafe service you are now immersed in. On today’s show you and I talk about some essential tips that will help you not only navigate …

030 : Casey Underkofler : Matching Your Service to Your Quality : How to Manage and Control the critical details of service so both the experience and product are excellent

Chris DeferioPodcast, Uncategorized

In coffee service we pour over the details of the coffee’s quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the …