We are back! Stories from the Ground is a series of interviews that are designed to give you insights and guidance on how to thrive in the midst of the COVID crisis by hearing from amazing cafe owners and learning from their stories and experiences…
When we onboard new baristas we usually schedule them for a “Shadow Shift”. he intent is that they are to learn the ropes, observe and absorb how things are done, which will help prepare them for work on the bar. That’s the hope. In reality it…
Whether you employ in-house techs or you need to work with outside coffee tech services, today’s episode is a must listen! The cafe is a complex mix of many different professional relationships. The relationship between a shop and the coffee tech can be a tense one because it is centered around emergencies. In order to work well with the …
“Stories from the Ground” is brought to you by Ground Control. Visit them to learn more about their amazing Cyclops Brewer. www.Vogacoffee.com Download the “Take Aways“ from this episode! Stories from the Ground is a series of episodes that are designed to give you insights and guidance on how to thrive in the midst of the COVID …
Stories from the Ground is a series of episodes that are designed to give you insights and guidance on how to thrive in the midst of the COVID crisis by hearing from amazing cafe owners and learning from their stories and experiences dealing with the…
Hiring is already a daunting process. There is a lot at stake for both the employer and prospective employee. That said, we tend to find ways to make make it harder to find the right person than it has to be. In today’s Shift Break we will be going…
There are a ton of opportunities to create resiliency and a better normal through how we approach out our mindset, leadership, staff, business, and customers. As the COVID crisis is still upon us, the question remains, “What happens after this?” In today’s epiodes I am presenting something I presented to the SCA on Post-COVID Coffee and outlining various areas and …
“The little cafe, with a big heart.” These words were spoken by Curtis Herrera who, along with his wife Meil, own Cafe Corazon in Kansas City, MO. Cafe Corazon is vibrant homage to Meil and Curtis’ Latin roots (Argentina and Mexico respectively) and in the last year it has been open has quickly garnered praise for their warm hospitality, …
” Hey! Did you see what so-and-so is doing?” “Oh! look at what _______ is starting to sell?” It’s comments like these that are often a sign that we are a bit too obsessed with our competition. What do we gain from this preoccupation? Not much. What do…
How do you ensure that what you teach in training is effective for both the employee and the business? Well, there are many different elements but amongst those element are four foundational mindsets and practices that serve to hold everything together. Today we are going to be exploring how focusing on minimum viable skills, patience, real-life training, and tracking/follow-up will …
