Stay in coffee long enough and it will happen to you. The assumptions and dogmas we make when we first get into coffee are challenged or destroyed, and we are sent into a dark place of wondering who we are, and what we really even know about coffee….
Your business is built on partnerships. One of the most critical is the relationship between you and the coffee roaster you select. Entering into this relationship needs tp be done pretty methodically and the decision should be based on more than on just branding and your personal taste. Today we are going to go over 10 things to consider …
BOGO! 10% off! Get any item of equal or lesser value free! We love to offer promotions and discounts in the coffee retail space. When numbers are down we go for deals, offers, and discounts… maybe a little too often. Combine this with the fact…
What an interesting and inspirational episode this was! Frankie Volkema, at just 14 years old, is the world’s youngest Q Grader and the founder of Joven Coffee, an organization that sources, roasts, and promotes coffee from young farmers around the world! We are also joined by her father Tim Volkema, who is the CEO of Schuil coffee, Michigan’s …
“I wish they would just get it!” Does this sound familiar? Whether you have said this out loud or just ruminate on this and similar ideas, the frustration is very real. In today’s episode we will explore this thought that pits a quick learner against…
Now ore than ever coffee shops should be building stable and resilient teams to give them the best chance at success in an unstable market. Unfortunately there are many needless problems and practices that plague cafes and are catalysts for unnecessary turnover. Today we are going to cover what I believe are the top 10 reasons why we lose …
The truth can hurt. In our minds, when we thing about “keeping it real” we are usually about to engage in some form of uncomfortable, confrontational interaction. In today’s episode we will be exploring this idea and how an alternative way of…
I am excited to re-share this oldie with you. Mainly because it has a ton of very useful insights that I think we all need to ponder these days. Life (aka 2020) won’t let up and the 7 things I talked about back in November 2017 could not be more relevant. In many ways, we spend a lot of our …
One of the main ways that coffee shops fail has a lot to do with the level of self awareness leaders. So many issues we experience can be traced back to this skill. It is a skill we need to practice in order to set up everyone in the business…
OK! Today we get to talk with coffee legend James Hoffmann! On top of being the 2007 World Barista Champion and Co-owner of Square Mile Coffee Roasters, a renowned roastery in London, James is also the author of the World Atlas of Coffee, and runs one of the world’s most popular and fun coffee YouTube channels where he …
