We all have a collection of little things the annoy us, and the customers in our shops. What we don’t talk about very much is the result of all of the little problems accumulating over time and what it would be like if they were not there. Today we…
These days community and connection are needed more than ever. There can be many hurdles to creating opportunities for having events whether in-person or online, but how we go about planning and execution those events does not have to be one of them! For 6 years The Barista League has been at the forefront of what it means to …
There comes a time in every service encounter where we need to decide to take the high road. Re-making a drink when there is a mess-up is one example of many that highlight an attitude we need to have toward service that will produce the best…
When we think about cooperative ownership related to the coffee shop we tend be fairly unsure what to think of it. Even though we tend to fear it as an unknown, it is actually a viable option to help secure your business and also to generate stability for your employees. In today’s episode we are going to explore this …
As the saying goes, “The grass is always greener on the other side.” We all know this to be true in one or more areas of our lives. In the coffee bar we can tend toward always comparing our selves against what others have or have accomplished with…
The main job of leadership is to give people the resources they need to do the work. Generally speaking, I have simply stated that staff need the tools to do the job. Today I want to go a little deeper and cover 5 elements of resourcing that must be in place for your cafe to work well. If any …
Part of the work we do entails some pretty gross things. In today’s episode I will be reading 8 selected stories submitted by listeners about the grossest things they have experienced while working to bring great coffee to the people. Story…
The best Kenyan coffee tends to be exported to other countries. Spring Valley Coffee flips this on its head by sourcing, roasting, and serving the best for themselves and the local Kenyan community. Today we are going to be exploring this wonderful company’s history, evolution, and impact as we talk with Ritesh Doshi! Ritesh is the CEO of Spring …
Stay in coffee long enough and it will happen to you. The assumptions and dogmas we make when we first get into coffee are challenged or destroyed, and we are sent into a dark place of wondering who we are, and what we really even know about coffee….
Your business is built on partnerships. One of the most critical is the relationship between you and the coffee roaster you select. Entering into this relationship needs tp be done pretty methodically and the decision should be based on more than on just branding and your personal taste. Today we are going to go over 10 things to consider …
