Chocolate and coffee seem to be made for each other! Whether you are having a simple well made mocha or pairing a bar with a single origin espresso, chocolate can compliment, enhance, and make more accessible the specialty coffee we serve. Yet, as much as we know about coffee, we tend to fall short when it comes to this very important …
036 : A conversation with WBC ’14 champion, Hidenori Izaki
This week we get to chat with 2 time Japanese Barista Champion and 2014 World Barista Champion, Hide Izaki! We talk about his path to the WBC, the distinctive traits of the Japanese coffee culture, what has he learned and experienced in his travels , the importance of failure, what is his #1 piece of advice to baristas, and how we can build our …
035 : The Consumer Revolution w/ Kevin Sinnott
Kevin Sinnott is the author of the books The Art and Craft of Coffee and Great Coffee, blogger at CoffeeCompanion.com, producer of Web TV series Mission Coffee Can and creator/host of CoffeeCon, the Consumer Coffee Festival. He’s appeared in Oprah Winfrey, ABC-TV’s 20/20 and many other television shows talking about coffee. He’s frequently quoted as an independent coffee expert. Sinnott …
034 : Pour Over & Batch Brew w/ Ryan Soeder
Pour over coffee is often seen as a sign that you take coffee seriously. It implies a level of quality not usually reserved for plain ol’ batch brew. Batch brew is seen as a bit more pedestrian. Customers may even assume that, compared to pour over, batch brew is inferior in quality. The truth? It all depends. Today we take …
033 : Founder Friday w/ Katie Startzman / Owner of Native Bagel Co. Berea, KY
KATIE STARTZMAN Click to SUBSCRIBE! Katie Startzman was raised in the northeast but has called Berea, Kentucky home for more than 20 years. Before founding Native Bagel Company, she worked in the nonprofit world, organized a large community garden, and wrote “The Knitted Slipper Book.” She decided to explore the food business because nothing makes her happier than handing people something …
032 : Making Order out of Chaos : Dealing with Groups Ordering in the Cafe
Fear, frustration, stress…we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can often accompany it. In spite of all this though the group does not represent a hurdle to jump over …
031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career
Click here to SUBSCRIBE! Being a new barista can be both very exciting and very stressful. There is an almost never ending list of policies, recipes, practices, and rules that make up this new work of cafe service you are now immersed in. On today’s show you and I talk about some essential tips that will help you not only navigate …
030 : Casey Underkofler : Matching Your Service to Your Quality : How to Manage and Control the critical details of service so both the experience and product are excellent
In coffee service we pour over the details of the coffee’s quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the …
029 : How the newly formed SCA Benefits Retailers: A conversation with SCA Vice President Heather Perry
Heather Perry, Vice President of the SCA, is also a 2 Time U.S. Barista Champion and 2nd Place world Barista Championship finalist. She is Vice President of Klatch Coffee, a 20 year old California based roaster/retailer and has served in association leadership positions for over 12 years. SUBSCRIBE! Helpful Links: Heather’s Email: Heather@klatchroasting.com Ellie Hudson’s Email: ellieh@sca.coffee www.sca.coffee www.Klatchcoffee.com https://sca.coffee/education-1/ www.keystotheshop.com …
028 : Why it’s Ok to be the Boss w/ Bruce Tulgan : A guide to defining and fighting the under management epidemic in your cafe so you can be the manager your staff need
WWW.RAINMAKERTHINKING.COM brucet@rainmakerthinking.com RELATED/MENTIONED EPISODES: KTTS 021: How to Leverage Your Performance Review KTTS 003:Pete Licata:The role Of Mentorship in Specialty Coffee Resources: www.keystotheshop.com About Bruce Tulgan Founder & Chairman of RainmakerThinking, Inc. Bruce Tulgan is internationally recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is a …
