035 : The Consumer Revolution w/ Kevin Sinnott

Chris DeferioHospitality, Podcast, Supply Chain, Training

Kevin Sinnott is the author of the books The Art and Craft of Coffee and Great Coffee, blogger at CoffeeCompanion.com, producer of Web TV series Mission Coffee Can and creator/host of CoffeeCon, the Consumer Coffee Festival. He’s appeared in Oprah Winfrey, ABC-TV’s 20/20 and many other television shows talking about coffee. He’s frequently quoted as an independent coffee expert. Sinnott …

034 : Pour Over & Batch Brew w/ Ryan Soeder

Chris DeferioBarista Craft, Coffee Tech, Podcast, Training

Pour over coffee is often seen as a sign that you take coffee seriously. It implies a level of quality not usually reserved for plain ol’ batch brew. Batch brew is seen as a bit more pedestrian. Customers may even assume that, compared to pour over, batch brew is inferior in quality. The truth? It all depends. Today we take …

033 : Founder Friday w/ Katie Startzman / Owner of Native Bagel Co. Berea, KY

Chris DeferioFounder Friday, Leadership, Management, Podcast

KATIE STARTZMAN Click to SUBSCRIBE! Katie Startzman was raised in the northeast but has called Berea, Kentucky home for more than 20 years. Before founding Native Bagel Company, she worked in the nonprofit world, organized a large community garden, and wrote “The Knitted Slipper Book.” She decided to explore the food business because nothing makes her happier than handing people something …

032 : Making Order out of Chaos : Dealing with Groups Ordering in the Cafe

Chris DeferioBarista Craft, Hospitality, Management, Podcast, Training

Fear, frustration, stress…we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can often accompany it. In spite of all this though the group does not represent a hurdle to jump over …

031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career

Chris DeferioBarista Craft, Career, Podcast

Click here to SUBSCRIBE!  Being a new barista can be both very exciting and very stressful. There is an almost never ending list of policies, recipes, practices, and rules that make up this new work of cafe service you are now immersed in. On today’s show you and I talk about some essential tips that will help you not only navigate …

030 : Casey Underkofler : Matching Your Service to Your Quality : How to Manage and Control the critical details of service so both the experience and product are excellent

Chris DeferioPodcast, Uncategorized

In coffee service we pour over the details of the coffee’s quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the …

029 : How the newly formed SCA Benefits Retailers: A conversation with SCA Vice President Heather Perry

Chris DeferioBusiness, Podcast

Heather Perry, Vice President of the SCA, is also a 2 Time U.S. Barista Champion and 2nd Place world Barista Championship finalist. She is Vice President of Klatch Coffee, a 20 year old California based roaster/retailer and has served in association leadership positions for over 12 years. SUBSCRIBE! Helpful Links: Heather’s Email: Heather@klatchroasting.com Ellie Hudson’s Email: ellieh@sca.coffee www.sca.coffee www.Klatchcoffee.com https://sca.coffee/education-1/   www.keystotheshop.com …

028 : Why it’s Ok to be the Boss w/ Bruce Tulgan : A guide to defining and fighting the under management epidemic in your cafe so you can be the manager your staff need

Chris DeferioBusiness, Leadership, Management, Podcast, Training

WWW.RAINMAKERTHINKING.COM brucet@rainmakerthinking.com RELATED/MENTIONED EPISODES: KTTS 021:  How to Leverage Your Performance Review KTTS 003:Pete Licata:The role Of Mentorship in Specialty Coffee Resources: www.keystotheshop.com About Bruce Tulgan Founder & Chairman of RainmakerThinking, Inc. Bruce Tulgan is internationally recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is a …

027 : Founder Friday w/ Chelsey Walker-Watson of Slate Coffee Roasters

Chris DeferioFounder Friday, Leadership, Management, Podcast

It’s Founder Friday #5 !!! Today we get to talk with Chelsey Walker-Watson, co-owner of Slate Coffee Roasters / a family owned roaster/ retailer in Seattle, Washington. We discuss her amazing 2nd place U.S. Brewers Cup Competition routine, How she got into the coffee industry, the story of Slate Coffee, how they run things, their expansion, and the values that drive …