From the perspective of the cafe, the world of the roastery seems to be shrouded in mystery. Indeed, as we have said on the show before, roasting is practically its own business with its own ecosystem of relationships and systems. Todays guest is someone who began in the cafe and then dove in to that world and has since been …
354 : Management Master Class w/ Ryan Fisher of Erewhon Market, L.A.
Operations management is a distinct from cafe management. At a certain point in your coffee business’ growth it become necessary to have someone whose job it is to manage managers and oversee the operations of the retail shops. This is a critical role that is as much about leadership as it is about decisiveness and and systems. Today we will …
351 : Pro Tips for Using Spreadsheets w/ Maxwell Mooney, Narrative Coffee
In order to have a profitable and consistent coffee shop you need to track and keep your data in order. Whether is labor, expenses, or COGs- spreadsheets are an essential tools to help you build a stable business. On today’s episode we sit down with frequent guest of the KTTS podcast, Maxwell Mooney of Narrative Coffee to talk about his …
336: A Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee
It’s not very often you come across someone who has spent decades as a true example of what it is to be an exemplary manager, leader, and professional. When you do find them you better be prepared to absorb their wisdom and let it help guide your own career. Well, today we are privileged to sit down with …
325 : How to Manage Your Trainers
When you have a trainer on staff there are specific responsibilities you have as a leader that will determine their success and how happy you are with their performance. Often we can set someone in a position and let them loose with little to no guidance. Of course this is a recipe for disaster and today we are going to …
314 : The 6 Essential Qualities of Coffee Shop Leaders
Do you feel like you need to be good at everything in order to be a good leader? That is a pretty common thought but the fact is that this way approach to leadership stifles both you and those you lead. Instead we should focus on what qualities will allow us to lead people with different skills than us effectively. …
301 : Hiring and Training for Excellence
These are the two most important and intensive processes in the cafe yet they often are the most rush and poorly thought through. The preparations we make and the actions we take when hiring and training staff will and does create a ripple effect that is felt by everyone who interacts with your business for years to come. Maybe more …
267 : The Power of Delegation
We have a control problem. Specifically we don’t like to give up our control of the processes and operations of our cafes out of fear for what might happen when others take the wheel. The difference between a successful shop that has capacity to both care for its people and grow and one that is stifled and limited, comes …
261 : The Basics of Managing Managers
When we set up a manager in the cafe we are not just delegating authority and freeing up some of our time, we are setting up the business for failure or success. All of it boils down to how we manage and lead them in their responsibilities and roles. Today we are going to explore the basics of managing your …
248 : The 5 Elements of Resourcing your Team
The main job of leadership is to give people the resources they need to do the work. Generally speaking, I have simply stated that staff need the tools to do the job. Today I want to go a little deeper and cover 5 elements of resourcing that must be in place for your cafe to work well. If any …
