Coffee shops are not necessarily known for having the best food in town. That is the way it has been for a very long time. Recently though, we are seeing in increase in the number of coffee shops investing time, money, and passion into their food programs and customers are taking note. It is so critical, especially now to create …
218 : An Expert’s Guide to Elevating your Cold Brew w/ Matt Bushman of Alto Cold Brew
Not all bold brew is created equal! The difference between offering your customers an average experience vs an outstanding one comes down to basics, attention to detail, creativity, and a craft mindset toward the liquid juggernaut that is cold brew. As the cold brew season ramps up we need to elevate our cold brew offerings and boy do we have …
216 : Helping your Customers Brew at Home w/ Brian Beyke , I Brew my own Coffee Podcast
Home brewing is gaining more and more ground as our customers, who would normally come in to he shop, are brewing at home and looking for ways to replicator’s the coffee they love in the shop. This time in coffee history will likely lead to a permanent rise in the number of people brewing coffee at home and subequently …
215 : Communication and Marketing Master Class w/ Spencer M. Ross, PH.D.
Never before has it been more important to invest in your companies communication and marketing than right now. Connection to our customers and also our staff is the life blood of the cafe and drives everything we do. Additionally, the health of your shop is determined in large part by the health of the relationships you create with the consumer …
COVID-19 Focus : Jonathan Pascual | Taproom Coffee and Beer | Atlanta, Georgia
This is a wonderful value-driven conversation with someone who is doing a fantastic job caring for his staff and the community as the crisis unfolds. Jonathan Pascual is the owner of Taproom Coffee and Beer in Atlanta, GA. He was a past Founder Friday guest on the show and has returned to talk about how the COVID-19 crisis has …
211 : Straight Talk from the Retail Doctor, Bob Phibbs
Brick and mortar retail is taking a huge hit right now. We are all trying our best to adjust and weather the storm. In the midst of this crisis there is still room for hope, connections, and there is an opportunity to serve like never before. All of this of course requires decisive and consistent action and to help motivate …
210 : The Future of Retail w/ Doug Stephens | CEO of The Retail Prophet
The future of retail seems pretty uncertain right now. Many of us are left wondering how things will look at the end of this crisis. What will happen to the physical shop and the customers that frequent it. Whenever we consider the future, it can be pretty murky. Today we get some clarity and direction on what the future holds …
COVID-19 Focus : Karl Purdy of Coffee Angel, Dublin, Ireland : Not going quietly, not giving up, and serving well
Karl Purdy is a coffee legend. Credited with kickstarting the specialty coffee movement in Ireland in 1996 he has since founded and run the amazing Coffee Angel in Dublin. From a humble mobile stand that offered great coffee and a smile, to now 5 cafes and roasting operation, Coffee Angel is an Irish coffee institution. Since the COVID-19 crisis …
COVID-19 Focus : Erica Escalante, The Arrow | Acting Quickly, Leading Well, and Fighting for Connection
Erica Escalante is no stranger to overcoming challenges. You might say that her experience in starting and running The Arrow in Portland, OR has prepared her to shine as a leader during this crisis. Today Erica recounts how she prepared herself, her staff, and her business to respond to the COVID-19 crisis and offers an insightful, vulnerable, and passionate look …
COVID-19 Focus : General Guidance on Talking to your Bank and Landlord w/ Marshall Fuss, Attorney at Law
Today we are talking with past guest Marshall Fuss Attorney at Law. Marshall is attorney and general counsel to the Specialty Coffee Association, World Coffee Events, and Coffee Quality Institute and was a guest on episode 101 of KTTS “Avoiding Legal Pitfalls” Today he joins me to offer some guidance to shop owners on how to actions to take in …
