Today we are talking with past guest Marshall Fuss Attorney at Law. Marshall is attorney and general counsel to the Specialty Coffee Association, World Coffee Events, and Coffee Quality Institute and was a guest on episode 101 of KTTS “Avoiding Legal…
These are hard times. It is difficult to know where to begin in discussing the COVID-19 crisis and its impact on our industry. I have, like many of you, spent countless hours trying to process this and attempting to help in any way possible. There have been tears and anxiety to be sure. There has also been many bright spots …
In the midst of challenging times, there can still be hope and a way forward. Today we welcome back to the show Kathy Turiano to talk about finding hope in the face of difficulty. Kathy is the Co-Owner of Joe Bean Coffee Roasters in Rochester, NY, an award winning Roastery and cafe in Rochester, NY that has consistently set the …
Managing poor performance is one of the more frustrating parts of being a leader in the coffee shop. While in NYC for Coffee Fest I receive this great question, “What do you do if your manager or barista is not fulfilling the requirements of their…
The cafe is an institution of our social lives. More than just a spot to grab a quick coffee, the coffee shop is a place that carries with it a host of different sociological and emotional implications for the customer, the local and global community, and the ones who work within its walls. Having a grasp on these ideas is …
Our default in management can often be to live in the extremes. Either we are suspecting everyone and everything as a potential problem or we are way too trusting and offer no structure in order to avoid conflict. Both scare away your staff and make…
300 Years! That is how long Caffe Florian in Venice, Italy has been in continuous operation serving Venice and the world. In those years Cafe Florian has served as the cultural hub for millions of Venicians and travelers privileged to experience its art, events, unique service of food, coffee, drinks, and chocolate. Today it is all carried out in the …
It’s Founder Friday! I am thrilled to be able to feature a conversation with an old friend and coffee OG, Jeff Taylor. Jeff is the Co-Founder and CEO of the legendary PT’s Coffee Roasters in Topeka, KS and the Owner/ President of Bird Rock Coffee in San Diego, CA. In todays episode we dive into Jeff’s 27 year …
Mindset is at the heart of our effectiveness as leaders. As the work of the cafe piles up it is easy to forget about what your role’s primary responsibility is. Today we are going to be chatting about how facilitating success of the people you lead is…
In the world of specialty coffee we still have a lot of work to do when it comes to creating a context where women are given the same bias-free consideration as their male counterparts. As a result, having the confidence necessary to thrive and advance in the cafe can be hard to come by. In today’s episode we will be exploring …
