The hardest part about building a team is building trust. It does not happen overnight and requires patience, but more than that, it requires consistency in small and big ways. Today we are going to talk about how you can cultivate trust in your staff…
That’s it! The year is done and to help us ring in the New Year I am re-airing a classic from way back in the day. January 17 2017 is when “Leadership in the Cafe : 10 Steps to being a People First Leader” first aired. Now, three years and 274 episodes later, the message rings just as true and …
It’s Founder Friday! Today we get to sit down not once, but twice with Colin Whitcomb of the newly opened Canary Coffee Barin Milwaukee, WI. In this episode we talk with Colin a couple months before Canary opened and then 3 months after to get a detailed look inside the planning and running of a new business Along with being …
When you start or run a coffee bar you are going to be faced with a ton of options for what products and ideas you will adopt. Saying yes to any and everything can get you and your business in trouble down the road. Today we are going to be…
27 Million. That is the number of people who are trapped in modern day slavery. It is a number that may leave many wondering what they can possibly do in the face of such a daunting statistic. However, today’s guest decided that she needed to take action and try to make a difference. Esther Hope-Gibbs is a veteran coffee …
Most everyone has had fun playing this game as kid. While it’s a great game parties, it’s not so great for the coffee shop. Today we talk about how this game gets started in the cafe and what we can do to “ruin” it before it creates major…
Has it been a while since you last trained the staff and practices are outdated or ineffective? As a business grows the need for raising the standards in the shop becomes an absolute necessity. The new year is approaching and if you seek to bring in a new level of quality to you operation then making the right steps …
In the coffee shop there are so many expectations placed on us but often the results of the work are not fully within our control. When you combine these two things it is a recipe for stress and burnout. Today we are talking about how we can approach…
Writing the schedule is one of the hardest things a manager has to take on. It is also one of the primary ways to care for the staff and the success of the cafe. It determines labor cost, quality of service, consistency of standards and more. If there is one thing that I focus on a lot with my consulting …
The idea of transactional is not what most of us have in mind when we think about hospitality. We tend to think of that more in relational terms and hold the transactional out as the antithesis to hospitality. What if we are wrong? What if we are…
