I hear all the time how we want baristas to be excited, motivated, up-selling, engaged etc. Those are all great ideals and goals. The problem is that we tend to expect that to just appear out of thin air. How we invest into those who we rely on…
The health of our bodies plays a huge role in determining the quality of our life both at work in the shop and outside of work. When we are pursuing our health holistically we are making an investment that pays us back immeasurably. The question is, how do you begin to approach caring for our physical health in a …
One of the most needed but conspicuously missing pieces of the coffee shop puzzle is accountability. Both leaders and baristas need accountability in order to thrive but we neglect to put in place as a real process because we are afraid of what it…
Transparency. We see it increasingly being used as a tool to signify responsible commerce and trade among coffee roasting companies. But what is it exactly? Are we approaching it in a meaningful way? How do we define and practice transparency in a way that will actually make the difference we want to see it make? These are questions that will …
What is it we mean when we refer to “Quality?” If we take that a step further we might ask, how can we control quality? These questions are top of mind for most coffee roasters who, amidst a sea of complexity and moving parts, are desperately interested in providing a consistently excellent end product to their customers. Today we are …
I get it. You love coffee! You listen to this show after all and you cup, brew, read about, and live coffee. Your customers however, do not. Mostly they just drink it and if we are honest, that sometimes bothers us. How we talk to customers about…
On today’s episode we get to have a conversation with Abner Roldan who, along with his wife Karla Quiñones founded one of Puerto Ricos best coffee shops, Cafe Comunion. Abner is also Puerto Rico’s latte art champion 2014 & ’15, a member of the Barista Magazine Editorial Board AND the recent Sprudgie Award winner of Best Coffee Podcast! (La …
Well now! Today we are going to get an inside look into one of the biggest and most successful coffee brands in the nation! We are talking with the Co-Founder of Biggby Coffee, Mike McFall! Biggby Coffee was founded in 1995 in Lansing, Michigan a fast-growing $100-million-dollar coffee franchise with 250+ locations across the Midwest and quickly expanding into …
All of us want to wake up, look around, and be happy with where we are and what we’re doing. How we accomplish that is often thought to be in the “big breaks” and in exclusive opportunities. But in most cases, who we become and what we are able to do…
How does your shop address and interact with the homeless community? If you are like most people, the answer is not very defined and born more from fear and misunderstanding than empathy and informed policy. As we provide spaces to serve the community, it is important that we focus in on how we interact with every person within it, including …
