What is professionalism? Is it aprons? Using the right greeting? The way the space looks? When it comes to coffee shops and coffee professionals we often use metrics that are more surface than substance and the result is that we create an experience that misses the mark when it comes to making real connections and, I would argue, misses the …
On some level we all can justify ignoring customers in our coffee shop. Seems pretty crazy right? I mean, why would we do that knowing how important it is to give a great experience to the one keeping the lights on?And yet it happens all the time….
Who is driving our career? Most of the time we attribute our careers current state to outside forces or fate. Rarely will we consider that we ourselves are the primary driver of our success. The good news is that there are lot’s of things that we can both do to take control and start really steering thing in the direction …
Don’t hire someone with experience! At least that is what I hear quite often. The idea being that you won’t have to untrained old habits. I many people’s mind experienced employees are more of a pain than they are willing to deal with. But…
Have you ever thrown your hands up in frustration and said something like, “Why won’t my staff listen to me?!” I get this type of question a lot from people attending my lectures at Coffee Fest. Managers and owners alike have this moment often. I know I have. We desire nothing more than generating buy-in and to be at peace …
Sample roasting is a critical part of any roasting operation. But sample roasting is not simply used for finding defects or even just for making purchasing decisions. It is also very important to use as a tool to illustrate what a coffee can do and where it fits in your line up according to your’s and your customers tastes. Today …
Today we get to explore the ever growing Central African coffee farming industry with some one who’s company is creating inroads, resources, and opportunities to improve farmers lives and the global demand for their product. Keith White Jr. is the founder of Paraiso Trading. Paraiso Trading was created to connect Central African Farmers and their high quality organic produce directly to …
Turnover is inevitable. Even though we expect it, it’s not easy. When it comes to replacing managers though, it becomes 10x as difficult because they occupy a specialized position and typically possess a certain skill set that made them…
It’s Founder Friday and we are talking with the founder of Chariots Coffees in Uganda, Ochen Simon Eidodo! Chariots coffees and Barista Academy was established in 2018 by Ochen Simon Eidodo one of the most renown Ugandan professional barista and 2018 Ugandan Barista Champion, whose experience in coffee brings a high level of quality in the coffee value chain in …
The day is full of issues calling for your attention. Most of the time there are a few urgent problems that need to be addressed and once they are, new ones seem to rush in to fix the void. Where do big problems come from? On today’s shift break…
