Colin is a 4 time Irish Barista Champion, 4th place World Barista Championship finalist, and Owner/Founder of 3fe Coffee, one of the world’s most innovative and progressive specialty coffee shops located in Dublin, Ireland. Colin is also the author of the new book, “What I Know About Running Coffee shops”, a book detailing critical information and insights from colin experiences …
019 : 10 Reasons to Love the Customer w/ Chris Deferio
KTTS 019 : 10 Reasons to Love the Customer w/ Chris Deferio CLICK HERE TO SUBSCRIBE! What do you think of when you think of “The Customer”? All too often it brings to mind annoyance, challenges, irritation, and even anger. I recently read an old article that was being newly shared around social media that was the catalyst for this episode. Tons of lists …
018: Hiring, Culture, and the Future of your Shop
CLICK HERE TO SUBSCRIBE! The future of your shop depends one more than just the coffee you serve, it depends on the people you hire and how you engage and lead them. This determines how they care for each other, your customer, and your business. In this episode I present a talk I normally share at Coffee Fest where I give you tips on …
017 : Founder Friday w/ Jonathan Rubinstein of Joe Coffee: Entrepreneurship | Coffee Business | Hiring | Barista Culture | Growth
Jonathan Rubinstein Bio CLICK HERE TO SUBSCRIBE! Jonathan Rubinstein, President & Founder of Joe Coffee in NYC and Philadelphia joins us on the show today to talk about coffee business, Hospitality, the keys to their success in growing from 1 store in 2003 to 16 locations today, the recent investment from Danny Meyers’, Union Square Hospitality Group, and the challenges and …
013 : Leadership & Management Master Class w/ Eva Attia : Leadership | management | hiring | career
Ep: 013 / EVA ATTIA: Leadership & Management Master Class CLICK HERE TO SUBSCRIBE! So you want to be a better leader or manager? Have we got a show for you! On this episode Eva Attia, the Director of Retail Operations for Portland Roasting Coffee, is our guest. Eva is just an amazing professional and today she shares her insights & advice gained from 20 years of coffee …
011 : Founder Friday w/ Maxwell Mooney, Narrative Coffee : hospitality / building relationships / coffee quality
It’s the second edition of Founder Friday and today we get to hear the story and learn from the experiences of Maxwell Mooney who owns Narrative Coffee in Everette, WA. We discuss how he got started in coffee, his driving vision for Narrative, how competitions and the coffee community helped shape that vision, and much more! I hope you enjoy …
006 : Founder Friday #1! Taylor & Shem Doupe of Soleil Cafe in Syracuse, NY
KTTS 006 : Founder Friday #1! Taylor & Shem Doupe of Soleil Cafe in Syracuse, NY CLICK HERE TO SUBSCRIBE! This is the first in a monthly interview series highlighting founders of great cafes on the last Friday of each month. This month we are featuring new owners Taylor and Shem Doupe who own Soleil Cafe (So-lay cafe) in Syracuse, NY! …
004: Leadership in the Cafe : 10 Steps to Being a People First Leader
Ep:004 : Leadership in the Cafe: 10 Steps to Being a People First Leader CLICK HERE TO SUBSCRIBE! In this episode you and I get to discuss some practical leadership practices for the shop to help you keep people first. There are 10 things that, if implemented, will help anyone who is currently a leader or is aspiring to hold a …
003: The Role of Mentorship in Specialty Coffee w/ Pete Licata
CLICK HERE TO SUBSCRIBE! We get to talk about mentorship with 2013 World Barista Champion, Pete Licata. In this conversation we discuss what mentorship is, what are the benefits of its one-on-one nature -vs- other learning methods, and how do we find mentors to help us in out coffee careers. We also discuss how we can invest into others and act as …
001: Intro & What to Expect
Greetings! In this episode I get to formally introduce myself and what you can expect here at Keys to the Shop. Plus I discuss the philosophies and values that drive the show. WELCOME!!!
