As goes the culture, so goes the company. This is just a fact. All of us want to be able to say that our employee cultures are strong, vibrant, and dedicated to the vision we have set for the company. Unfortunately though, it aint that easy. Today we are addressing this with what I believe may be the most …
We all know that training is one of the most critical skills to master in the professional coffee world. Entire careers are made or broken by the influence of a great or a terrible training experience. It stands to reason then that we would go out of our way to find the best examples of training done right …
Coffee! Beer! Founder Friday! Today we get to talk with founder and owner of Taproom Coffee and Beerin Atlanta, GA. Jonathan founded Taproom in 2014 and since then has seen great success creating amazing coffee and beer experiences for both his staff and customers. As an Atlanta native he and the shop have been embraced by the community very well …
We will always have our emotions with us at work. In the fast-paced customer facing work of coffee retail we can cycle through a whole host of emotions in just one shift and not all of them are helpful to the situations we find ourselves in. One way we have tried to deal with it is by denying …
When the fridge goes down, the ice machine is not making ice, and the display case is making weird sounds…it’s time to call a tech ASAP! Well that is exactly what we did in this episode. Today we get to talk to master refrigeration technician, Luke Peterson of The Maintenance Dept. The point of this conversation today is to give …
How do you decide which opportunity for expansion is good and which one is not for you? If you are in business you will get offers to open a location in many different contexts but when you are knee deep in operating your first store it can be challenging to see the next step clearly. Today we are getting …
To be successful in retail coffee today you need to be able to give your time and attention to the things that will truly make a difference. The standards for what makes a truly great and sustainable shop is as high as it has ever been. Today we are going to be talking about five areas that are critical …
This is absolutely critical! One of cornerstones of running a coffee bar is the ability to stay in tune with the performance of the people that work in it. Having a system for tracking behavior that is either praise worthy or in need of correction is a must. Many shops that just shoot from the hip when it comes to …
The Indian specialty coffee market is growing by leaps and bounds. Today’s guests Matt Chitharanjan and Namrata Asthana and their company, Blue Tokai Coffee Roasters, are part of the reason why Indian people are switching from instant and drink more amazing Indian coffee at home and in cafes. From humble beginnings working shoulder-to-shoulder packaging their roasted coffee in a home’s 2 spare rooms – …
What you have on your shelf is of the utmost importance. Tracking it and evaluating its performance is key to being able to make good decisions that will increase the health of your business. Unfortunately we in coffee tend to rely on either our own personal knowledge of what we can see on our shelves or on very rudimentary …
