441: How to Achieve Operational Excellence w/ Laila Ghambari

Chris DeferioManagement, Podcast, Training

A coffee shop cannot survive without having excellent operational systems and tools that bring together and make consistent all the craft, values, and magic we want from a cafe experience Just like the work of a barista, 75% of what we do in ownership and leadership has to do with the things that happen off bar. The foundations of business. …

426: Fostering a Culture of Continuous Improvement

Chris DeferioManagement, Podcast, Training

Having an engaged staff that are motivated and inspired to not just get through the shift, but to truly invest into the cafe and help improve things is a dream shared by many owners. This culture where each individual team member takes ownership and finds creative ways to refine the operations, quality, and hospitality does not have to be just …

404 : Education, Home Brewing, and Launching a Roastery w/ Kyle Rowsell, September Coffee

Chris DeferioBarista Craft, Podcast, Training

Creating in depth, engaging, and ultimately helpful educational content is no easy task. Today the number of options we have for gear, techniques, and the coffee itself are daunting to say the least. It is this vast field of options that energizes the home enthusiast to passionately pursue coffee and for some they get into it so much, they turn …

372 : Milk Steaming Master Class: Science + Craft w/ Morten Munchow and Emilee Bryant!

Chris DeferioBarista Craft, Podcast, Training

Every day on bars across the globe baristas are using milk to create amazing drinks. For almost as long as coffee has been served in coffee shops, milk has been a staple ingredient. Yet, in spite of its ubiquity in coffee culture, we tend to focus (understandably) more on understanding and crafting coffee than we do the milk that today …

339 : What Good Barista Training Produces

Chris DeferioPodcast, Training

What does you baristas training produce? For many shops barista training is a loose and rushed experience that falls short in equipping staff with what is needed to succeed. It also creates stress in leadership who desperately want to see good results but through poor mindsets toward training, sabotage the chance of seeing them. In today’s episode we will be …