Baristas are often the subject of much complaining from leadership. “They just don’t get how hard it is” we hear them say. We talked about this last week in the Shift Break “Understanding and Bitterness”. Baristas however, are also just as likely to…
Whether you are behind the bar making drinks, or behind a laptop making the schedule for your baristas, you cannot rely on just one mindset to achieve the best results in your coffee shop. Just like building an agile business that can pivot well in a variety of situations, our minds must be able to shift between preparation and performance. …
On this show we have talked about how leaders are typically seen by staff with some degree of skepticism and/or suspicion due to leaders having authority and how, over time, that gap is closed through building trust and empathy. If that does not…
Roasting practices have come a long way in the past few decades. Today we enjoy an incredible wealth of information, resources, and sharing of technique to help us be better roasters. With all these tools a techniques available to us it can be hard to sort out the most helpful and practical bits to apply to our coffee roasting operations. …
We have an incredible range of options available to us when it comes to the green coffees we purchase. Right now our habit as an industry is to spot purchase small amounts of coffee from a wide variety of producers in hopes of getting the pest of the best. The trouble with this is that, while we might believe our …
Hiring your friends or relatives can seem like a very convenient solution to the problem of staffing. After all, you know them well and trust them right? What more is there to consider? Well, as it turns out, a lot more. On today’s shift break we are…
If there is one thing that is certain it is that, as you grow your roastery, you become pulled in a thousand different directions. The need to maintain the operation, drive sales, maintain relationships, improve quality, etc becomes overwhelming to the point where you are not sure if growing is a blessing or a curse. Luckily for use, as the …
I am very excited for this Founder Friday! When we talk about coffee shops we often talk about culture, authenticity, and relationships. I have the immense pleasure of presenting to you a conversation with someone whose business and way of operating in the world of coffee exemplifies those things. Today we are talking with the dynamic Jackie Nguyen, founder of …
Systems, efficiencies, and optimizations of your business are needed elements to make sure it is healthy and thriving. There is, however, a dark side of optimization. When taken too far and left unchecked it becomes obsessive and starts to drain the…
People open coffee shops for many reasons. Some good and some-not so good. It really all depends on how you approach the “why” behind your business that determines your success. In a time where the barrier to enter the coffee house space is quite low we see a deluge of new cafes opening and quickly struggling then closing due …
