Ep: 013 / EVA ATTIA: Leadership & Management Master Class CLICK HERE TO SUBSCRIBE! So you want to be a better leader or manager? Have we got a show for you! On this episode Eva Attia, the Director of Retail Operations for Portland Roasting Coffee, is our guest. Eva is just an amazing professional and today she shares her insights & advice gained from 20 years of coffee …
Live from Los Angeles! G&B Coffee and Go Get Em Tiger are two of the best shops you can find in this world. Since the beginning owners Kyle Glanville and Charles Babinski have used the multi-roaster to critical acclaim. They have now, however, taken the massive step to roasting all of their own coffees. In this interview Kyle and Charles sit down with me in their new roasting space and talk about this transition, why they made the decision, what made it apparent that it was the right thing to do for them, and what they did to prepare to do it successfully.
Maria Cleaveland is a master of management, leadership, and organizational systems and process. She has spent over 30 years in hospitality leadership, the last 17 of which have spent in leading the charge in specialty coffee. Her journey has been one of taking on challenges and a wide variety of high level roles that shaped her into the professional she is today. In this conversation we talk about the arc her career and from it pull out amazing insights, advice, and life lessons that she has learned that will leave you motivated and equipped to better pursue the opportunities that this industry presents to you.
Giving feedback is not an easy task. We often psych ourselves out and/or procrastinate on delivering it, dreading the conversation and what might happen when we bring it up. This is especially true when the situation seems to be infused with tension. Fear not! Today we turn to coaching and communication expert (and past guest), Tom Henschel to help us navigate the task of delivering feedback effectively so you get the best possible outcome. We discuss why it is hard to give feedback, the importance of keeping things conversational, some key missteps that managers make when delivering feedback, and we explore a 4 step model that Tom uses with his clients that provides a great framework for that feedback conversation you need to have. We even act out a couple scenarios and direct them to give examples of what to do , and what not to do.
As shifts go, the closing shift is normally not a covent one. We can suffer from boredom, lack of motivation, disillusionment, isolation, and end up feeling bitter toward our day-time counterparts who get to work more in the thick of the coffeehouse culture plus make better tips!
It’s Founder Friday! Today we are honored to hear from the owner of The Arrow Coffeehouse, Erica Escalante. Erica is an 8 year veteran of the specialty industry and went from Starbucks barista to coffee shop owner. Her story is one of extraordinary hard work, dedication, building relationships, constant learning, vulnerability, and servant leadership. Her perspectives on communication, making business decisions, hiring, and where she draws energy and joy in her busy life will leave you refreshed and enlivened to work hard to do good.
“We got slammed!”, “Today was intense!”, “It was crazy!” …If you have ever said this then today’s episode is for you. In the cafe we all experience rushes differently based on how well prepared we are. A sudden pop of business or sustained time of having a line out the door can be either the time to shine or to …
I love recommending great books! In this episode we talk about 6 books that I think are critical to your professional development. They cover everything form hospitality, coffee knowledge, operations, management, personal growth, and vocational calling and should be a part of your library. I want to do more episodes like this so keep an eye and ear out for …
Changing things in the shop can either make things better or make things worse. Of course you need to have a good idea or solution, but, once you have that, it is all about HOW you go about implementing the change. Today I am presenting to you some guidelines, A workflow of sorts, that will help you make changes that …
Good authority changes lives and can change the world! It all starts with with how we show up for the people we lead and the way we facilitate both theirs and our growth in a people-first culture. In the current climate where being a boss or having authority is rightfully met with skepticism, having the road map and the tools …
