229 : 7 Tips for New Managers

Chris DeferioManagement, Podcast

Entering into a new role, or even just taking over a new cafe or team, is a daunting challenge. Many burn out and the experience leaves a bitter taste in their mouth and a lot of destruction in their wake. In the midst of the reshuffling during COVID there are a lot of opportunities to establish a new way of …

190 : 6 Tips for better Scheduling

Chris DeferioManagement, Podcast

Writing the schedule is one of the hardest things a manager has to take on. It is also one of the primary ways to care for the staff and the success of the cafe. It determines labor cost, quality of service, consistency of standards and more. If there is one thing that I focus on a lot with my consulting …

185 : Exploring the La Marzocco Cafe w/ Amy Hattemer and Carolyn Reddy

Chris DeferioManagement, Podcast, Uncategorized

  One of the world’s most compelling cafes is also run by one of the world most iconic and trusted espresso machine companies. Located in the lobby of KEXP, the La Marzocco Cafein Seattle, WA has been operating for almost 4 years. Every 4-6 weeks the cafe is taken over by different world-renowned roasting companies who design a full experience that …

179 : What you MUST Know About Employee Culture w/ Stan Slap

Chris DeferioManagement, Podcast

  As goes the culture, so goes the company. This is just a fact. All of us want to be able to say that our employee cultures are strong, vibrant, and dedicated to the vision we have set for the company. Unfortunately though, it aint that easy. Today we are addressing this with what I believe may be the most …

172 : Why Tracking Performance is a Must!

Chris DeferioManagement, Podcast

This is absolutely critical! One of cornerstones of running a coffee bar is the ability to stay in tune with the performance of the people that work in it. Having a system for tracking behavior that is either praise worthy or in need of correction is a must. Many shops that just shoot from the hip when it comes to …

167 : Handing off the Shift : 4 Tips to Avoid Chaos

Chris DeferioBarista Craft, Management, Podcast

The most confusing moments in the day are when the shifts switch. People finishing tasks, gathering items to leave, and others coming in tying to get caught up to speed, get situated, and find their place. It can get chaotic and customers are often left wondering which one of the haired people behind the bar is going to notice that …

166 : Founder Friday! (Special Curated Edition) : Four Awesome Perspectives on Caring for Staff from past Founder Friday Episodes

Chris DeferioFounder Friday, Leadership, Management, Podcast, Uncategorized

From the Founder Friday vault we are diving into the subject of how to care for your staff, staff culture, and setting up yourself and your people for success with amazing past guests Lauren Crabbe of Andytown Coffee Roasters San Fransisco, Dorian Bolden of Beyu Caffe and Beyu Blu,Durham, NC -Jonathan Rubinstein of Joe Coffee Company NYC, and Kathy Turiano …