We promise people a lot of things. Whether they are implied by marketing, or stated directly, the biggest differentiator between a cafe that is trusted and one that is not will be whether you have a plan for doing what you say you will do. 

Today on Shift Break we will be talking about why keeping promises is perhaps the most important area for operators to focus on and how to approach the logistics that need to be in place to actually fulfill those promises related employment, leadership, menu, and service. 

Related episodes: 

• SHIFT BREAK! What It Means To Have Integrity In Our Work
• Coffee, Integrity, and A.I.
• Managing Expectations in Systems
• 330 : Establishing Systems in Your Coffee Shop

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