“We got slammed!”, “Today was intense!”, “It was crazy!” …If you have ever said this then today’s episode is for you. In the cafe we all experience rushes differently based on how well prepared we are. A sudden pop of business or sustained time of having a line out the door can be either the time to shine or to …
074 : The Life Changing Power of Good Authority w/ Jonathan Raymond
Good authority changes lives and can change the world! It all starts with with how we show up for the people we lead and the way we facilitate both theirs and our growth in a people-first culture. In the current climate where being a boss or having authority is rightfully met with skepticism, having the road map and the tools …
069: Hosting Consumer Coffee Classes : 7 Guidelines
We all want to educate the consumer. Education has gotten a bad rap due to some of our awkward attempts to force information on people in less than ideal times and settings. Enter the consumer coffee class. In this episode we talk about why putting together a class for your customers is the perfect way to create a more informed …
068: A Conversation w/ Rita Kaminski and Ant Walach of Snow Drift Coffee
Rita Kaminski and Ant Walach are the founders of Snowdrift Coffee and Workspace in Roscoe, IL. In this episode we talk all about their approach to training, philosophy on learning, advice they have for other trainers, why is necessary to make mistakes and how their collective 30 years of professional coffee experience has influence what they have created at …
066: Shaping and Developing your Team w/ Beth Garrison
Leading and developing your staff depends on how well you understand what gives rise to their behavior in the cafe. Today we talk with Behavior Analyst, Beth Garrison and will discuss the basics of behavior analysis, the 5 behaviors of a healthy team, the role environment plays in encouraging or discouraging behavior, and more! Links: www.shapingdevelopment.com www.operantcoffee.com www.abainternational.org Beth Garrison …
058 : Holiday Hospitality
Holiday season in the cafe is predictably busy, intense, and stressful. Not just for us but also for the customers! Today we explore 5 things to do to take the stress out of the holiday season in the shop and to create an welcoming and warm environment amidst the frantic pace all around us. With some forethought, planning, and a …
057 : SOP’s FTW! Success through Standard Operating Procedures
SOPs FTW! In order for any operation to be successful it needs to be supported by a set of well crafted Standard Operating Procedures or SOPs. In many a cafe there is a great need for more thorough, clear, and relevant communication around the daily tasks as things often get lost in translation and quality, as a result, is inconsistent. …
056 : The Sleepwalking Barista
Sleepwalking happens to us all at different points in our careers and for a variety of reasons. Though the reasons may vary the results are the same. Missed opportunity, lack of fulfillment, disillusionment, growth stagnates, we may even wonder why we are doing this in the first place! Today we will explore 7 of the main causes for why we …
053 : Training, Trust, and Community w/ Reggie Elliott
As we build our careers we take on more responsibility and authority. Building trust and helping build the community around you is a critical part of your success and how that plays out in your cafe will determine how it plays out in the industry. As a long time trainer and industry leader, Reggie Elliott has embodied these values. We …
052 : Solving Coworker Conflict w/ Tom Henschel
Conflict at work is inevitable but it does not have to take a negative turn. Hard conversations and confrontations handled well can actually enhance your relationships, the team in the cafe, and benefit our industry as a whole. This week it is an absolute privilege that we get to learn from world renowned executive coach and communications expert, Tom Henschel. …
