024 : Chermelle D. Edwards, The Coffeetographer : Documenting Art and Culture Through the Lens of Specialty Coffee : Barista Culture, Consumer Experience, Movements in coffee culture

Chris DeferioCareer, Podcast

Cheremelle D. Edwards, Founder of “The Coffeetographer” joins us today to talk about all she has learned and observed through her work documenting arts and culture through the lens of specialty coffee. We talk about the critical role of the small independent cafes, her favorite experiences, what she sees as the future of specialty coffee culture, and what we should focus on …

023 : U.S. Barista Champion, KYLE RAMAGE! We chat with Kyle about his recent victory, details of his presentation, thoughts on specialty coffee, and lessons he’s learned on the road to winning the title

Chris DeferioBarista Craft, Career, Podcast, Training

Fresh off his victory in Seattle, Kyle Ramage of Mahlkonig USA took some time to talk with us about the competition. We get into the details of his routine, his drinks, his presentations message, his dry ice frozen coffee and the challenges/lessons he experienced on the road to winning the U.S. Championship title.   LINKS: www.keystotheshop.com www.mahlkonig.com www.worldcoffeeevents.org www.cafeshow.com   …

022 : Founder Friday w/ Colin Harmon of 3fe Coffee, Dublin Ireland & Author of the new book, “What I know About Running Coffee Shops”

Chris DeferioBusiness, Founder Friday, Leadership, Podcast

Colin is a 4 time Irish Barista Champion, 4th place World Barista Championship finalist, and Owner/Founder of 3fe Coffee, one of the world’s most innovative and progressive specialty coffee shops located in Dublin, Ireland. Colin is also the author of the new book, “What I Know About Running Coffee shops”, a book detailing critical information and insights from colin experiences …

021: How to Leverage you Performance Review : 7 Tips for how Baristas can the Most out of the Review Process 

Chris DeferioBarista Craft, Career, Management, Podcast

021: How to Leverage you Performance Review : 7 Tips for how Baristas can the most out of the Review Process  Reviews can be a great experience. They can also be frustrating and challenging. They key is in how you go into the review and how you respond to the feedback given. Today we will cover 7 tips that will …

020 Joe Marrocco : Transparency, Origin Knowledge,and Your Shop : How to approach and apply coffee origin information to enhance, not detract, from the cafe experience

Chris DeferioPodcast, Supply Chain

There is a lot of farm information available to us today in coffee. The question is how do we use that information & what is the line between overloading the customer and enhancing their experience? What purpose does all this knowledge serve? Today Joe Marrocco of Coffee Imports helps us not only answer these questions but also talks about the …

019 : 10 Reasons to Love the Customer w/ Chris Deferio

Chris DeferioHospitality, Leadership, Management, Podcast, Training

KTTS 019 : 10 Reasons to Love the Customer w/ Chris Deferio CLICK HERE TO SUBSCRIBE! What do you think of when you think of “The Customer”? All too often it brings to mind annoyance, challenges, irritation, and even anger. I recently read an old article that was being newly shared around social media that was the catalyst for this episode. Tons of lists …

018: Hiring, Culture, and the Future of your Shop

Chris DeferioBusiness, Leadership, Management, Podcast

CLICK HERE TO SUBSCRIBE! The future of your shop depends one more than just the coffee you serve, it depends on the people you hire and how you engage and lead them. This determines how they care for each other,  your customer, and your business. In this episode I present a talk I normally share at Coffee Fest where I give you tips on …

017 : Founder Friday w/ Jonathan Rubinstein of Joe Coffee: Entrepreneurship | Coffee Business | Hiring | Barista Culture | Growth

Chris DeferioFounder Friday, Leadership, Management, Podcast

Jonathan Rubinstein Bio CLICK HERE TO SUBSCRIBE! Jonathan Rubinstein, President & Founder of Joe Coffee in NYC and Philadelphia joins us on the show today to talk about coffee business, Hospitality, the keys to their success in growing from 1 store in 2003 to 16 locations today, the recent investment from Danny Meyers’, Union Square Hospitality Group, and the challenges and …

016: Raising the Bar on your Customer Experience w/ Michael Butterworth 

Chris DeferioHospitality, Management, Podcast, Training

Episode 16: Raising the Bar on your Customer Experience w/ Michael Butterworth  CLICK HERE TO SUBSCRIBE! The customer experience can make or break your cafe. There are so many seemingly small things that can derail the customers enjoyment of your shop. How can we raise the bar and focus our energy on the places that really count? What are some of …

015 : What to do if You don’t Advance w/ Anne Nylander : How to take the next step in your barista/coffee career

Chris DeferioBarista Craft, Career, Podcast

  CLICK HERE TO SUBSCRIBE! Sometimes, in spite of doing all the right things and taking all the right steps, advancement just does not happen. Today we talk with Anne Nylander about how to navigate the tricky terrain of leaving your job in pursuit of the next step in your career. We talk about how to bring up the topic with …