As most of you know, Starbucks has once again coopted a traditional drink and introduced it to their menu as a part of their “Back to Starbucks” campaign. The cortado, a 4 oz espresso and milk drink originating in Spain, has been a staple menu item in…
There is no doubt about it, having a training lab is a wonderful asset to have for elevating the quality of your training…until it isn’t. Truthfully, much like any tool, it depends on how it is used and whether it is part of a bigger picture. Today…
The title of today’s episode sounds like a no brainer, but you may or may not be surprised to know that it is way easier than you think to be this way when traIning baristas. It is not something that we set out to do, but is born from a confluence of…
I feel as though this question is constantly on the mind of owners. It is a question born from a desire to have a well trained staff that makes the quality of the work more consistently great, as well as a desire to be an effective trainer and have…
Did you know that, in spite of all the work you do for others, the sacrifices you make to run your business and do what you can for your staff, plus the positive impact on your community, the you are ACTUALLY evil and/or complicit in the demise…
Ah the age old debate. Should you hire someone who is experienced working in coffee? On onhand they have skills that may be helpful and on the other they might have bad habits you need to address. Or should you hire someone without experience?…
In recent weeks Starbucks has announced it will no longer charge for plant-base alternative milks. This comes after efforts from activists claiming discrimination. Starbucks aside, the conversation about up-charging for alt milk has been going on for…
Finally. It is time to get meta and have a Shift Break conversation about…shift breaks. We all go to work with a finite amount of energy to use on that days tasks and responsibilities. Trouble is that we also tend to work well beyond the point…
