SHIFT BREAK: The Delegation Dip

Chris DeferioPodcast

Delegation is a difficult, but necessary part of growing your coffee business. It is critical in helping you grow as well. Delegation of responsibility and authority is a response to the growth of the business that, while promising to expand your…

SHIFT BREAK: Keeping the Shop

Chris DeferioPodcast

Let’s face it, the look, feel, and functionality of the physical coffee shop will always be an important part of showing hospitality to our guests. The issues we are faced with is one as old as time. We meticulously set up our spaces when we first…

515: 7 Areas to Pursue in the New Year

Chris DeferioPodcast

It’s that time of year where we are collectively setting our sights on both the past and the future. What will this next year of 2025 hold for you and your coffee shop? The answer to that question is that your tends to be made up of the things you…

SHIFT BREAK: Adjusting Our View of Labor Cost

Chris DeferioPodcast

Labor cost is probably the number one most worried over metric in the cafe. Of course, like any other metric that signifies the health of the business, your labor cost needs to be something you pay attention to and control. But the way many cafes…

SHIFT BREAK! The Good and Bad of a Training Lab

Chris DeferioPodcast

There is no doubt about it, having a training lab is a wonderful asset to have for elevating the quality of your training…until it isn’t. Truthfully, much like any tool, it depends on how it is used and whether it is part of a bigger picture. Today…

512: The 5 Non-Coffee Books You Need to Read!

Chris DeferioPodcast

Ideas are like green coffee seeds. They are bundles potential cultivated by earnest hands that are then received by others who take them and develop them further. The final rendering of that seed can and does often result in something beautiful. This…