Looking back on the years spent honing my skills related to coffee service, leadership, and management, I am struck by how much I have changed as a person. You would think…

You may have noticed that there is always an account on Instagram that seems to represent something you wish you had in your cafe. They look like they are having fun,…

In our industry, losing staff is part of what we can expect. Even though turnover is a fact of running a cafe, how we lose people is largely up to us.…

When we talk with customers in the shop and communicate to with them through our messaging and marketing, we are creating the customer of tomorrow. We create the demand we seek…

We have this tendency in the coffee shop to either not have much of any system or structure, or have incredibly complex of convoluted systems and structures. In both cases we…

Spiders get a bad rap. It’s true that they are generally creepy. Also true that some could even kill you…BUT!…forgetting the fact that the usual visiter to a spider’s web is…

When we think about accountability we tend to think about holding others accountable for the work and ideas that we want them to practice. After all, we are paying them money…

When it snows in Kentucky we have to take advantage of it! I am from upstate NY and snow is just a part of life there. Even though we got excited…

Most barista training is ineffective. The major reason for this is not because employees aren’t up to the challenge but because we who are doing the training are operating within a…

You go where you look. This is something they told me in driving school when I was 16. If you are going off the road and you look at a tree,…