This is an especially important time of the year for coffee shops. The holidays are where our hospitality skills are put to the ultimate test. Â In the midst of COVID lockdowns and never before seen strains on small businesses, the holidays are a great opportunity for us to more deeply establish our commitment to each other and to the customers through how we show up in the cafe.
In today’s episode we will be discussing some important points to consider as we enter into this season of holiday hospitality and how they will give you, your staff, and your customers the best chance at having a wonderful holiday season in spite of the present circumstances.
We will cover:
- Empathy based action
- The gift significance
- Self-care, planning
- Organization and planning
- Attention and connection
- Honoring guests
- Checking in with and listening to staff
Related Episodes:
045 : Simple, Powerful Hospitality w/ Philip Turner
084 : Crushing the Rush : Tips and Best Practices for Busy Times
111 : Self Care 101: Taking care of yourself while taking care of others
176 : Harnessing Emotions at Work w/ Andrea Hoban of Oji Life Lab
Episode 32: Making Order Out of Chaos
Starting a shop -or- want to level up you operations? KTTS Consulting can help! Â | Â Email me: Chris@keystotheshop.com
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