Fear, frustration, stress…we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can often accompany it. In spite of all this though the group does not represent a hurdle to jump over …
WWW.RAINMAKERTHINKING.COM brucet@rainmakerthinking.com RELATED/MENTIONED EPISODES: KTTS 021: How to Leverage Your Performance Review KTTS 003:Pete Licata:The role Of Mentorship in Specialty Coffee Resources: www.keystotheshop.com About Bruce Tulgan Founder & Chairman of RainmakerThinking, Inc. Bruce Tulgan is internationally recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is a …
It’s Founder Friday #5 !!! Today we get to talk with Chelsey Walker-Watson, co-owner of Slate Coffee Roasters / a family owned roaster/ retailer in Seattle, Washington. We discuss her amazing 2nd place U.S. Brewers Cup Competition routine, How she got into the coffee industry, the story of Slate Coffee, how they run things, their expansion, and the values that drive …
021: How to Leverage you Performance Review : 7 Tips for how Baristas can the most out of the Review Process Reviews can be a great experience. They can also be frustrating and challenging. They key is in how you go into the review and how you respond to the feedback given. Today we will cover 7 tips that will …
KTTS 019 : 10 Reasons to Love the Customer w/ Chris Deferio CLICK HERE TO SUBSCRIBE! What do you think of when you think of “The Customer”? All too often it brings to mind annoyance, challenges, irritation, and even anger. I recently read an old article that was being newly shared around social media that was the catalyst for this episode. Tons of lists …
CLICK HERE TO SUBSCRIBE! The future of your shop depends one more than just the coffee you serve, it depends on the people you hire and how you engage and lead them. This determines how they care for each other, your customer, and your business. In this episode I present a talk I normally share at Coffee Fest where I give you tips on …
Jonathan Rubinstein Bio CLICK HERE TO SUBSCRIBE! Jonathan Rubinstein, President & Founder of Joe Coffee in NYC and Philadelphia joins us on the show today to talk about coffee business, Hospitality, the keys to their success in growing from 1 store in 2003 to 16 locations today, the recent investment from Danny Meyers’, Union Square Hospitality Group, and the challenges and …
Episode 16: Raising the Bar on your Customer Experience w/ Michael Butterworth CLICK HERE TO SUBSCRIBE! The customer experience can make or break your cafe. There are so many seemingly small things that can derail the customers enjoyment of your shop. How can we raise the bar and focus our energy on the places that really count? What are some of …
KTTS 012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Management & Back CLICK HERE TO SUBSCRIBE! Going from barista work to take on a management role can be a tough transition. It can also be a very rewarding one both personally and professionally. On this episode we talk with Lauren Airola about her experiences as a barista and a …
Data, Metrics, Measurements…they play a critical role in the success of your shop. But how we approach the information available to us will determine how well we use it. Today Simon Ouderkirk a former coffee professionalwho now works with Automattic (the company behind WordPress.com, WooCommerce, and JetPack) talks to us about how we can best approach data and make it work for …
