We all want to see positive growth and good numbers in our cafe. We also want to see the ROI for the effort we put in to generate those numbers. For many, to look at the reports and see profit and everything looking healthy is a sure sign that all is well and we are doing the right things. The issue is that even with a growing profitable business, the numbers don’t tell he whole story and can lull you into a false sense of confidence.

Today on shift break we will be talking about the difference between the numbers and quality numbers. Quality meaning that behind that number we know is a happy and enthusiastic customer. We will also discuss why your efforts contribute to that quality and ultimately an ROI you actually can have confidence in.

Related Episodes:

• SHIFT BREAK: When Numbers Lie
• SHIFT BREAK: Adjusting Our View of Labor Cost
• SHIFT BREAK: Want to be Effective? Don’t Use Chat GPT