It may seem unfair, but it is the truth. Customer hold a special place in their brains for negative experiences. Don’t we do the same? And when do most of these lower quality experiences tend to take place? Usually when we are the busiest and have the greatest opportunity to build a good reputation. It’s diabolical! 

On today’s Shift Break we will be talking about why you are only as good as your worst drink, worst service encounter, worst whatever! And what we can do to rewire the part of our brains and operations that allow these moments to happen. 

Sign up for 1:1 CONSULTING AND COACHING

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com

OR… book a free call now to talk about working together

https://calendly.com/chrisdeferio/30min 

Related Episodes:

YouTube:

• SHIFT BREAK! How to Think About Quality
• 533: Principles of Quality Control
• SHIFT BREAK: Quality Still Matters
• 084 : Crushing the Rush : Tips and Best Practices for Busy Times
• 520: Tips For Great Workflow and Bar Presence

Spotify:

• SHIFT BREAK! How to Think About Quality
• 533: Principles of Quality Control
• SHIFT BREAK: Quality Still Matters
• 084 : Crushing the Rush : Tips and Best Practices for Busy Times
• 520: Tips For Great Workflow and Bar Presence

Website:

• SHIFT BREAK! How to Think About Quality
• 533: Principles of Quality Control
• SHIFT BREAK: Quality Still Matters
• 084 : Crushing the Rush : Tips and Best Practices for Busy Times
• 520: Tips For Great Workflow and Bar Presence