The only way to really know how your business is doing, is to know how your staff are doing. Do you know, to the person, how each staff member is doing with service, hospitality, and skill in crafting coffee? This seems like it should be a no brainer but an incredible number of owners simply assume rather than verify and in so doing they end up with problems that could have been avoided as well as missing opportunities that go unrecognized. 

Today on Shift Break we will be talking about the need to not only now, but to participate the continual development of people, their skills, and the support of all who take on the work that makes the shop possible. 

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• 406 : Five Ways to Immediately Improve Your Coffee Quality
• 181 : Organizational Self-Knowledge
• SHIFT BREAK: Evil Owners and Lazy Baristas
• 485: Your Shop vs The Industry – How to Free Yourself From Dependency
• 424: Developing Menu and Hospitality Guides
• Good Baristas aren’t born, they’re Made