Mobile coffee service is an incredibly important element to a successful coffee operation. Be it farmers markets, luncheons, weddings, or concerts- breaking out of your four walls is the perfect way to get the word out about your brand to your community. It is, however, not without its challenges and does require you to take account of some key differences …
113 : Founder Friday w/ Matt Milletto of Water Avenue Coffee, Portland, OR
It’s Founder Friday! Today we are welcoming the great Matt Milletto of Water Avenue Coffee to the show! This conversation is packed with extremely valuable insight from someone who not only runs his own shop and roastery but has spent year educating and training others to do the same thing. We discuss his path to choosing coffee from growing up with coffee as the family business, the consulting and training at Bellissimo Coffee Advisors, the founding and running of Water Avenue Coffee, and how they prioritize community and partnerships based on their core values. Matt has an unparalleled body of experience in retail coffee and in this talk he delivers so much great advice and wisdom learned from the front lines of specialty coffee.
106 : Changing Lives Through Coffee w/ Pamela Chng of Bettr Barista
Changing lives through coffee! It is something we all want to take part in and learn how to do with our businesses and careers. Well, today’s guest is doing just that and setting an example that should inspire all of us. We are having a conversation with Pamela Chng, the founder of Bettr Barista. Better Barista is a coffee organization built to make a lasting social impact by working with marginalize women and at risk youth in Singapore.
104 : How to Deliver Difficult Feedback w/ Tom Henschel
Giving feedback is not an easy task. We often psych ourselves out and/or procrastinate on delivering it, dreading the conversation and what might happen when we bring it up. This is especially true when the situation seems to be infused with tension. Fear not!  Today we turn to coaching and communication expert (and past guest), Tom Henschel to help us navigate the task of delivering feedback effectively so you get the best possible outcome. We discuss why it is hard to give feedback, the importance of keeping things conversational, some key missteps that managers make when delivering feedback, and we explore a 4 step model that Tom uses with his clients that provides a great framework for that feedback conversation you need to have. We even act out a couple scenarios and direct them to give examples of what to do , and what not to do.
101 : Avoiding Legal Pitfalls in Retail w/ Specialty Coffee Attorney, Marshall Fuss
There are countless details that go into setting up a great coffee shop. At the top of the list of priorities are the legal considerations that provide you with a foundation on which to build your dream cafe in a way that won’t turn that dream into a nightmare. Today we welcome long time attorney and general counsel to the Specialty Coffee Association, World Coffee Events, and Coffee Quality Institute, Â Marshall Fuss!
036 : A conversation with WBC ’14 champion, Hidenori Izaki
This week we get to chat with 2 time Japanese Barista Champion and 2014 World Barista Champion, Hide Izaki! We talk about his path to the WBC, the distinctive traits of the Japanese coffee culture, what has he learned and experienced in his travels , the importance of failure, what is his #1 piece of advice to baristas, and how we can build our …
029 : How the newly formed SCA Benefits Retailers: A conversation with SCA Vice President Heather Perry
Heather Perry, Vice President of the SCA, is also a 2 Time U.S. Barista Champion and 2nd Place world Barista Championship finalist. She is Vice President of Klatch Coffee, a 20 year old California based roaster/retailer and has served in association leadership positions for over 12 years. SUBSCRIBE! Helpful Links: Heather’s Email:Â Heather@klatchroasting.com Ellie Hudson’s Email:Â ellieh@sca.coffee www.sca.coffee www.Klatchcoffee.com https://sca.coffee/education-1/ www.keystotheshop.com …
028 : Why it’s Ok to be the Boss w/ Bruce Tulgan : A guide to defining and fighting the under management epidemic in your cafe so you can be the manager your staff need
WWW.RAINMAKERTHINKING.COM brucet@rainmakerthinking.com RELATED/MENTIONED EPISODES: KTTS 021: Â How to Leverage Your Performance Review KTTS 003:Pete Licata:The role Of Mentorship in Specialty Coffee Resources: www.keystotheshop.com About Bruce Tulgan Founder & Chairman of RainmakerThinking, Inc. Bruce Tulgan is internationally recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is a …
022 : Founder Friday w/ Colin Harmon of 3fe Coffee, Dublin Ireland & Author of the new book, “What I know About Running Coffee Shops”
Colin is a 4 time Irish Barista Champion, 4th place World Barista Championship finalist, and Owner/Founder of 3fe Coffee, one of the world’s most innovative and progressive specialty coffee shops located in Dublin, Ireland. Colin is also the author of the new book, “What I Know About Running Coffee shops”, a book detailing critical information and insights from colin experiences …
018: Hiring, Culture, and the Future of your Shop
CLICK HERE TO SUBSCRIBE! The future of your shop depends one more than just the coffee you serve, it depends on the people you hire and how you engage and lead them. This determines how they care for each other,  your customer, and your business. In this episode I present a talk I normally share at Coffee Fest where I give you tips on …
