Brick and mortar retail is taking a huge hit right now. We are all trying our best to adjust and weather the storm. In the midst of this crisis there is still room for hope, connections, and there is an opportunity to serve like never before. All of this of course requires decisive and consistent action and to help motivate as we take those actions we are hearing from the worlds leading expert on brick and mortar retail, Retail Doctor himself, Bob Phibbs!
Bob Phibbs has helped thousands of businesses in hospitality, manufacturing, service, restaurant and retail since 1994. His clients have ranged from multi-national luxury brands to small businesses. With over 30 years of experience beginning in the trenches and extending to senior management positions, Phibbs has been a corporate officer, franchisor and entrepreneur.
A frequent guest on MSNBC’s Your Business, he and his work have been featured in Entrepreneur magazine, the Wall Street Journal and the New York Times. In addition, Phibbs provides business makeovers for the Los Angeles Times.
He is the author of three books including “The Retail Doctors Guide to Growing your Business”
Today he is going to be sharing with us some straight talk on taking actions to not just get through this hard time but to thrive, connect, serve, and be prepared for what comes after this has passed.
I think Bob has some incredible insights here and hope you put them into practice in your business.
We will be discussing:
- The opportunities of this moment
- Believing the best as an owner
- Power of “Yes, and”
- Modeling confidence
- “How” vs “Why me”
- Optimizing with Hospitality
- Being brilliant on the basics
- Serve now you can sell later
Links:
Tell me Something Good About Retail Podcast
Earl Nightingale, “The Strangest Secret”
Related Episodes
The Future of Retail w/ Doug Stephens
10 Reasons to Love the Customer
Raising the Bar on your Customer Experience w/ Michael Butterworth
30: Matching your Service to your Quality w/ Casey Underkofler
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