Giving feedback is not an easy task. We often psych ourselves out and/or procrastinate on delivering it, dreading the conversation and what might happen when we bring it up. This is especially true when the situation seems to be infused with tension. Fear not! Today we turn to coaching and communication expert (and past guest), Tom Henschel to help us navigate the task of delivering feedback effectively so you get the best possible outcome. We discuss why it is hard to give feedback, the importance of keeping things conversational, some key missteps that managers make when delivering feedback, and we explore a 4 step model that Tom uses with his clients that provides a great framework for that feedback conversation you need to have. We even act out a couple scenarios and direct them to give examples of what to do , and what not to do.
LINKS:
Tom’s Company: www.essentialcomm.com
Tom’s Podcast: The look and Sound of Leadership
Tom’s last appearance on KTTS: ep. 52 Solving Coworker Conflict
4 Step Feedback Model PDF — Keys to the Shop
About Tom:
Tom Henschel is an expert in workplace communications and executive development. Over the past 25 years, he has helped hundreds of senior leaders achieve The Look & Sound of Leadership.TM
His expertise as a communications coach has taken him into executive offices at companies such as Amgen, CitiGroup, Cedars Sinai Medical Center, City of Hope, Dole, HP, Intuit, Mattel, Raytheon, Sony Pictures, Symantec, Toyota and Warner Bros.
In addition to coaching executives, Tom facilitates team events and delivers highly interactive trainings in the areas of effective communications, presentation, and influence skills at companies such as Disney, Nissan, St Joseph’s Health, SynerMed and NBC/Universal.
Tom’s popular podcast, The Look & Sound of Leadership, airing since 2008, is consistently cited as “What’s Hot” in the business podcasts on iTunes.
Also a sought-after, entertaining keynote speaker, Tom talks on “Acting On The Corporate Stage: 7 Ways to Manage How You’re Perceived In The Workplace.” And, with best-selling author Dr. Lois Frankel, “Why Men Are Heard & Women Are Liked: Capitalizing On Gender Differences In The Workplace.”
Tom is president of the executive development firm Essential Communications and a founding coach at the consulting firm Corporate Coaching International. He is a senior coach with Aria Consulting, Arden Coaching and Executive Coaching Connections.
Classically trained at The Juilliard School, Drama Division, Tom was a professional actor for more than twenty years and appeared in over 100 plays, films and episodes of television.
Tom also was an award-winning director in the theatre. Productions under his direction garnered thirteen theater critics’ awards, including five for him personally as Best Director.
As a volunteer, Tom coaches emerging female global leaders for The Coaching Fellowship and serves on the Advisory Board of The Actors Fund.
Tom is a Past President of the Los Angeles chapter of the Association for Talent Development (formerly ASTD). In 2010, he received their Lifetime Award for ongoing contributions to the field of Learning & De- velopment. He is also a member of International Coaches Federation, Los Angeles. He lives in Southern California and is father to two daughters.
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