KTTS was instrumental in assisting Reserva Coffee Roasters to become a specialty café located in McAllen, Texas. Chris Deferio’s vast experience and knowledge enabled us to create café standard operating procedures, improve espresso and batch brew extractions, as well as improve team and leadership culture in order to provide the best customer service possible for our guests. Chris is a such a phenomenal mentor and coach, whenever we have questions or concerns, he is there to guide us to the best outcome. We are so blessed and grateful KTTS took us on as clients so early in our endeavor, we believe it accelerated our ability to become successful much earlier rather than later in our café journey!